USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Other bank product/service Account opening, closing, or management North Carolina

Company responded USAA Federal Savings Bank said : Explanation of closure - -, we regret the frustration and inconvenience you experienced as a result of this matter. Our research found that when the payment was received, we were unable to identify where the payment was to be applied as it did not reference an account or member number. As - -, of our staff, informed you, the $350.00 payment was posted to your credit card account. - - submitted a request to the consumer reporting agencies to have the - through - 2016 late payment reporting removed from your credit report. In addition, credits totaling $56.00 posted to your credit card on - -, 2016, for the interest and late payment fees that were incurred. - - remains available should you have any additional questions. We appreciate you allowing us to review your concerns and respond to you. Relief On - -, 2016, credits totaling $56.00 were posted to your account for the late fees and interest charges incurred on your account.


would be $14.00 which was paid on -. Also, during the discussion I was informed my credit report would reflect a change in which I also have not seen. Instead, my score continues to drop do to USAA failing to update payment status to my account. At the beginning of this process my credit score reflected a -, due to the defects of USAA I now reflect a -. Please assist on removing such indecency from my report eliminating further harm to my important credit history. I am looking to purchase a home and this deficiency has ruined my reputation to the upmost worst reflection of my character and history of responsibility. BOTTOMLINE : I am still receiving negative activity to my report corresponding to failure upon USAA updating the status of my account. Please represent a paid in full amount and/or remove from credit report completely. Thank You, - - -