USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Other bank product/service Making/receiving payments, sending money Virginia

On -/-/2016, I called my bank, USAA ( - ) to initiate a stop payment on an $800.00 check for the reason that I had already made the payment over the phone which was significantly less than expected. The check was to be sent by USAA to a credit union ( - - - - ). According the USAA representative, the stop payment was initiated successfully. However, on -/-/2016, while looking at my account, the check in which the supposed stop payment was successfully initiated had indeed gone through anyway for the $800.00. This caused my account to go into the negative, and initiated an automatic $400.00 cash advance from my credit card in order to cover the cost. I then called USAA to ascertain why the check had gone through even though a stop payment was initiated. I was told that the representative I had spoken to on -/-/2016 made an annotation on my account in regards to the stop payment but did not actually initiated it as requested. The representative then kept apologizing but told me that there was nothing they could do as the check had already cleared. So here I am left with a negative account balance and a cash advance on my credit card which could involve substantial fees and the only recourse I receive from a bank in which I 've been a member for almost - years was simple apology for their mistake.