USAA Savings Bank Account Or Service Complaint

Other bank product/service Account opening, closing, or management

USAA Savings Bank account or service department,

Other bank product/service Account opening, closing, or management Georgia

I am a member of USAA Savings Bank. I have a USAA Secured Visa Credit Card secured by a CD with USAA. In - 2016 I reported my Credit Card stolen. The card was shut down and a new card issued for this account. Ever since that card has been shut down I am showing - separate accounts in my credit reports. - my current and authorized account and - an the unauthorized and fraudulent account that is being actively updated in my credit report monthly BY USAA. When I asked USAA they say that they do not see the unauthorized account in their systems, they can not pull up historical info on the account that had the unauthorized activity, and they do n't seem to think it is a problem to have - separate account being reported as active when there is only - account. All I want is to remove and stop reporting the stolen account as my active account to the credit bureau.

USAA Savings customer in Georgia
Mar 18, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with non-monetary relief

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more