USAA Savings Bank Account Or Service Complaint

Other bank product/service Account opening, closing, or management

USAA Savings Bank account or service department,

Other bank product/service Account opening, closing, or management California

Hello Consumer Financial Protection Bureau, I am an - - veteran currently serving in the CA - - - and prior USAA member who has had USAA products and services in the past, such as mortgage loans, auto insurance, credit cards, checking/savings accounts, and auto loans ; all of which were in good standing. USAA stated that I could no longer be a member after a homeowner 's insurance claim was denied over the theft of personal property from my home. On -, I won a judgement in small claims court against USAA for failing to make me whole ( please see enclosed ) and I was found to have no wrong-doing, however, USAA has maintained that I " misrepresented information. '' Prior to this scenario, I was a happy USAA member for many years and had satisfactorily used USAA products and services without discrimination. I am hoping that USAA will reconsider with forgiveness and mercy so that my eligible family and I can become members going forward. I am requesting to be a USAA member once again with the same membership rights privileges, and nancial resources afforded to other - veterans. I am asking for your help in forwarding this written request to USAA since they have ignored my fax, emails, and written letter. I have high hopes that USAA will consider the USAA - " We stand by you. USAA is dedicated to serving - members and their families by offering more benets than any other major nancial service provider. '' Kindest regards, - - Member # - - - - - -, CA -

USAA Savings customer in California
Nov 16, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

Created with Highcharts 4.2.3USAA SavingsComplaint HistoryComplaints3/20125/20127/20129/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20151/20163/20166/20168/201610/201612/20162/20174/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3USAA SavingsAccount opening, closing, or management65.7%15.0%15.6%3.1%0.6%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAccount opening, closing, or management3.7%66.2%15.8%8.6%1.8%3.3%0.6%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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