Other bank product/service Account opening, closing, or management
USAA Savings Bank account or service department,
Other bank product/service Account opening, closing, or management Texas
I have - personal loans with USAA Federal Savings Bank. - of my loans I have had since -/-/-. I have never missed a payment or have been late with a payment. On -/-/-, USAA charged off my loan without any warning to me and for no specific reason. When I called USAA to discuss error they told me they 're able to charge off any loan they want at anytime. I did n't sign any contract for these terms. This has greatly effected my credit and USAA has even taken away certain features of their website from me because they claim I have an account unpaid through them. I have disputed this through - and all they did was update status to say " never late '', but it still shows account charged off.
USAA Savings customer in Texas
Jan 02, 2017
* Source: CFPB Complaint Database
USAA Savings response to complaint:
Closed with explanation
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