USAA Savings Complaint

USAA Savings Bank account or service department,

Other bank product/service Account opening, closing, or management North Carolina

I was delinquent on my credit card acct & entered negotiations -/-/- with usaa credit card settlement dept to attempt to settle for less than balance due. on my first conversation i made an offer & usaa countered my offer. on the second contact with usaa a customer service rep named - stopped negotiations when I countered usaa 's first offer with the same amt/percentage as my initial offer. - stated that I could n't counter with the same amt/percentage. I was never told I could n't submit duplicate counters PRIOR to entering negotiations. after negotiations I filed a cfpb complaint ( case number - ). I got a call the next day from - of usaa & talked with him about the issue. the only thing that came of the conversation was that I got was his direct extension & he asked me to call him directly if any other problems should arise. Fast forward to -/-/-, I re-entered negotiations with usaa to settle the same credit card debt for less than balance due & during the course of negotiations on 4 separate occasions usaa customer service reps took my identical offers and countered them contrary to what -

contrary to - by accepting my same negotiation offer amount/percentage. the second issue is that since - I 've been calling - of usaa directly at ext - a minimum of once weekly & leaving messages on his voicemail requesting a call back directly. to this date - - has n't returned any of my calls. despite my repeated attempts of calling usaa & requesting usaa reps email - directly requesting he call me, I 've not gotten a call from -. I believe my third issue to be the most important, I believe as a direct result of usaa rep - actions of wrongfully ending negotiations -/-/-, I 've incurred $700.00 in additional mo pymts, interest & late fees to date that I SHOULD NOT have incurred. I want this issue resolved immediately by either - or a usaa rep with equivalent or higher authority as - - contacting me directly & agreeing to adjust the final - amount to no less than a minimum of a $700.00 reduction.