Other bank product/service Making/receiving payments, sending money
USAA Savings Bank account or service department,
Other bank product/service Making/receiving payments, sending money Arizona
I am a USAA debit card customer. Recently, my debit account number was hacked, so the bank replaced my card with a new card. In the meantime, - payees reported that they had not received their monthly payment. Payee A contacted me by email and I resolved the problem by giving them the new card number. Payee B contacted me by email and then sent an email saying that they had resolved the problem by charging my new debit card. I never gave anyone at Payee B or USAA permission to debit my new debit card account. USSA has reversed my charges and given me a new debit card. But there is no explanation for why the bank or the - network allowed payee B to be payed with my new card. Finding out what I know has wasted hours of my time. It 's worse than dealing with a car dealer!! This is a form of customer harassment. Why do banks get away with this?
USAA Savings customer in Arizona
Nov 13, 2015
* Source: CFPB Complaint Database
USAA Savings response to complaint:
Closed with explanation
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