Higher Education Student Assistance Authority (HESAA) consumers have reported over 123 official complaints. Out of the 123 consumer complaints against Higher Education Student Assistance Authority (HESAA), 24% were disputed by the consumer (i.e. the consumer was not happy with how Higher Education Student Assistance Authority (HESAA) responded to their complaint) and 100% were processed in a timely manner. 3% of consumer complaints against Higher Education Student Assistance Authority (HESAA) resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 14% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Can't repay my loan | 45 | 29% |
| Dealing with my lender or servicer | 35 | 29% |
| Repaying your loan | 26 | 19% |
| Problems when you are unable to pay | 12 | 17% |
| Getting a loan | 2 | 0% |
| Disclosure verification of debt | 1 | 0% |
| False statements or representation | 1 | 0% |
| Cont'd attempts collect debt not owed | 1 | 0% |
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop CallsHigher Education Student Assistance Authority (HESAA) Student loan can't repay my loan can't get flexible payment options August 23, 2016 - I took out NJClass student loans through HESAA during my time at - in -/-/--/-/- for which my mom was a cosigner. The initial loans we took out totaled approximately $80000.00 w/ a 6 % interest rate. My mother went into a 5-year bankruptcy in -/-/-. The student loans could not be discharged through the bankruptcy, as she was a cosigner. It was not until this year ( -/-/- ) once her bankruptcy was completed that HESAA, the administrating agency of the NJClass loans, reached out to my mother to inform her the loans were in delinquency and now totaled approx. $130000.00... |
Higher Education Student Assistance Authority (HESAA) Student loan can't repay my loan can't get flexible payment options July 28, 2016 - This loan defaulted at a time when I was still in deferment in all other student loans. The company was impossible to communicate with and instead put my loan into default and his since issued a judgment. Every other student loan I have is current.... |
Higher Education Student Assistance Authority (HESAA) Student loan can't repay my loan can't decrease my monthly payments June 27, 2016 - My student loan payments are $1000.00 a month. Everyone else I graduated with does not have a payment this high. I think I filled out my fasfa wrong or something. I do n't understand why my payments are so high and why I did n't get any grants from -. I also believed that it would be 6-7 % interest on the whole loan not compound daily. I make $1700.00 after taxes. I pay another $75.00 in sub and unsub loans a month. I literally make enough money to pay my car payment, car insurance and gas to get to work. I had to get a second job just so I can eat. I literally debate whether it is wo... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer received bad information about my loan June 3, 2016 - I am the cosigner on the loan for my son. My son graduated - - with a private loan debt $170000.00 and federal loan debt of $35000.00. My son pays the federal and I pay the private. The grace period was requested, however due to financial hardships the account was reported as 180 days past due in - - although over $6000.00 was paid for -/-/-. Regular monthly payments were made as coordinated with the NJCLASS telephone representatives. During a telephone conversation with a NJCLASS representative the amount disclosed for the payment was not clearly identified by myself af... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer having problems with customer service May 30, 2016 - HESAA loan there are really no repayment options except defaulting everything else no one really qualifies for if you can even get any info on it this loan was represented to me as a government loan not a private lender to make matters as bad as can be the website is almost impossible to even enter- i have to try at least a dozen times before i can even get to the login page. making a timely payment becomes impossible unless you have a few hours to devote to trying. there is no way to get billing notifications either through email or snail mail until you are late, then you get tons of them. is... |
Higher Education Student Assistance Authority (HESAA) Debt collection cont'd attempts collect debt not owed debt was paid May 13, 2016 - Late payment was addressed as a computer gliche and a letter was written to company explaining as they had requested. My father was the cosigner on the loan and was affected by this. Once explained this was removed from his credit report and the account was paid in full to prevent any further issues. The letter was faxed on -/-/14 yet my credit was not adjusted and my fathers was. NJ Class Loan HESAA is the account in question ... |
Higher Education Student Assistance Authority (HESAA) Student loan can't repay my loan can't get flexible payment options April 28, 2016 - Like a desperate college student, I got a private Hesaa NJ Class Loan. I defaulted on the loan, my parent and I put down a large lump sum amount. I was put on a temporary payment plan to give me time to pay the rest. However, if you do n't have the money, you do n't have the money. I made all my payments on time. Received a letter that the balance - was due, called the Attorneys to continue this payment plan, because my family do n't have the lump sum to pay off. We cant get a loan, because this loan in preventing us from getting any outside Loan. So we are stuck. Hesaa, please give familie... |
Higher Education Student Assistance Authority (HESAA) Student loan can't repay my loan can't decrease my monthly payments April 20, 2016 - In 2007, I made a decision to return to college to complete a degree I started 10 years prior. I was ineligible for student aid because although I was n't working, I am married. I had maxed out the amount of money I could take with - - so I borrowed from NJ class. When I graduated, I was sent a bill almost right away. I called to tell them that I was n't working and asked if I could defer/forbear the loan for a few months. I was told there were no options. With - children to care for my husband and I had nothing to send while I was n't working. I called them back to make arrangements ... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer trouble with how payments are handled April 6, 2016 - I co-signed a student loan ( NJCLASS ) for my daughter, - -, in -. She was the first of our children to go to college and we were in unfamiliar territory when it came to financing. When my daughter left school in -, she began to be contacted by her lenders regarding repayment of her student loan obligations. The NJ Higher Education Student Assistance Authority ( NJHESAA ) did not contact us, for whatever reason. - began repayment with all of the other ( - ) lenders and remains in good standing. We were eventually contacted by - -, a law firm that represents NJHESAA, and... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer received bad information about my loan February 11, 2016 - My mother took out a loan for my college education with the Highe Education Student Assistant Authotrity in 2009. They made it seem that they were offering a federal loan. They sell themselves as being entirely affiliated with the state of New Jersey ; the state emblem and a picture of - - are on the front page of the website. They are, in fact, entirely private and I 'm filing this complaint because they 're misleading. I 'm also filing this complaint because they do n't offer income-based repayment or consolidation. They 're demanding more than $1000.00 per month from me, a ludicrous... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer don't agree with fees charged February 4, 2016 - After 6+ years of being in good standing and consistently making payments on my student loans with HESAA ( NJClass ), I noticed a 0.75 % interest rate increase on all my loans. Upon researching the terms and conditions, this was applied because my account was in " default ''. From my records, I have only missed one payment and remitted payment within a few days. According to additional research, " defaulting '' occurs if payment has not been made in 270 days. I am appalled that I received no communication of the rate change and that one was placed on my account. ... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer received bad information about my loan February 1, 2016 - I am very very very concerned with HESSA and the - arrangement with private school loan lending. I have been unfortunately misled into believing my loan was a government backed loan via its association to federal and state officers. I believe that this is grounds for a class action suit against the - for its misleading of the loan buyers via its various marketing materials. ... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer trouble with how payments are handled January 15, 2016 - This is the second time I 'm contacting your organization with regards to my private student loans through HESAA ( New Jersey loan agency ). I 'm concerned about my amortization schedule. To my approximation, I 've made about $76000.00 in payments over the last 4.5 years towards my principal balance ( based on monthly payment schedule ), yet the balance has only decreased by about $6000.00 in the same time period. I 'm concerned they are not applying the proper amount to the principal balance and applying it primarily to the interest. With this lopsided allocation of interest over principa... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer trouble with how payments are handled December 22, 2015 - I send - check electronically every month at the same time for my daughter 's student loans, and they always arrive on time. NJ Class made a clerical error and did not log the - checks on time, and claim that I paid late and now owe them this month 's and last months checks. I sent them proof of payment and they stated that those checks were for the previous month, which is incorrect. The payment is due on the - of the month, and I always pay so that they get the payments by the end of the previous month, which is a few days early. These loans were for - - -. ... |
Higher Education Student Assistance Authority (HESAA) Student loan can't repay my loan can't get flexible payment options December 5, 2015 - I co signed for - student loans for my son.I have been trying to work with NJ Class Loans since -. All - loans were in good standing at that time.Then I lost my job as - in - due my employer moving to -.I begged for income contingent payments as my son was incarcerated and payments/interest on unemployment were not possible. NJ Class did not respond and I was turned over to - - -, who stated that I did not qualify for hardship, even on unemployment.I dealt with - and - - in -.I contacted the Federal Omnbudsman in -, who responded she had no jurisdictio... |
Higher Education Student Assistance Authority (HESAA) Student loan getting a loan can't qualify for a loan December 2, 2015 - My loan went into default. My parents and I went to court and settled the matter and make regular payments to a collection lawyer for -. I feel that I will never be out from under this situation. I ca n't find anyone to refinance, consolidate this and my - loan. My credit is horrible because they do n't report payments being made just late and collection. I am willing to repay my debt, but I feel like I 'm being taken advantage of. All I want to do is pay and get a lower rate. ... |
Higher Education Student Assistance Authority (HESAA) Student loan can't repay my loan can't decrease my monthly payments November 14, 2015 - I am currently a - year old - student at - University. I have my -, and have been working in my field, while trying to obtain a full-time position. I work full-time hours, but only bring in about $1400.00 a month. Unfortunately, I took out private loans with NJClass at the very young, uneducated ( in terms of loans ), and naive age of -, without realizing the situation I would eventually be in. NJClass is asking me to pay $1600.00 a month, which is impossible for me. I have called - of times to try and work out some sort of payment plan, but they refuse to work with me. M... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer having problems with customer service November 5, 2015 - -/-/-, my payment was lost. When I called customer service I was greeted by a nasty customer service respresentative who refused to help me. I then called the office -, - New Jersey, as Hesaa is a state agency. They told me that there was no one who oversaw the agency and no one to file a formal complaint with. They then transferred me to someone within the agency. I spoke - and also emailed with them. Neither of them was responsive. At that point I made requests to have the notes on my account released to me. I have in writing that they would do this. This began -/-/-. I di... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer trouble with how payments are handled October 28, 2015 - I am consistently encountering website errors, extremely slow page load times, and unsecure connection warnings from different browsers when attempting to make online payments towards my - loan. Slow page loading prevents me from being able to manage my loan online or access the online payment center, even after returning to a loading page over an hour later. My internet connection is working and all my browsers ( - ) open up other student loan websites, like - - -, just fine. I do not want my payments being made over the phone or via mail so a working website is absolutely crit... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer trouble with how payments are handled October 26, 2015 - I co signed loans for my - children through NJ Class. We got into billing disputes regarding unsent billing and other billing errors. We 've made monthly payment but its not what - says we owe. We 're paying the loan, we just disagree on the amount. Now they are attempting garnishment. ... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer October 5, 2015 - I have loans with NJClass, a lender based in NJ that financed the bulk of my undergraduate student loans. After completing graduate school this -, I had to ask them to defer my monthly payments that were to start right after graduation until I found a job. The only option NJClass offers is interest only quarterly payments. I was not told how frequent these payments needed to be made, they told me they could not give me an estimate regarding the amount to be paid, anything. On - -, I received a letter asking for $ - to be paid in under a week. I called them stating it was unreasonab... |
Higher Education Student Assistance Authority (HESAA) Student loan can't repay my loan September 29, 2015 - I have sent numerous emails and placed many calls to HESSA-NJ class loans about negotiating a feasible payment plan. The loans were taken out for my attendance at - University in -, PA. They wanted - payment per month, but i 'm not able to afford that amount. So i started paying them - per month making an effort to pay what i can afford. Now they are wage garnishing me at - percent each paycheck. With my current income they are collecting - per month. If nj class would simply negotiate this price with me and create a reasonable payment plan, I would pay this amount with no pr... |
Higher Education Student Assistance Authority (HESAA) Student loan can't repay my loan September 15, 2015 - I having been going back and forth with HESAA - NJCLASS students loan since -/-/-. I graduated in -/-/- and as soon as they received notice of my graduation they began sending me bills I believe in -/-/-. I did not get a recent grad deferment or any assistance from them. So, I called to see what my options were and I let them I was not working at the time. Well they basically told me there was nothing I could do so my loan when into default because I could not make any payments. I have a daughter I am raising alone and I just recently started working so, I can not afford any wag... |
Higher Education Student Assistance Authority (HESAA) Student loan can't repay my loan June 1, 2015 - I have a total of $140000.00 in NJClass loans which go into repayment in -/-/-. I have asked HESAA several times for some kind of help or relief and all I 'm told is there is nothing that can be done and that I need to repay the $1700.00 a month for the next - years. This is not realistic. I will not be able to live, eat and live while paying $ - month for - years. All I want and need is a manageable $ amount to pay each month and be able to live ... |
Higher Education Student Assistance Authority (HESAA) Student loan can't repay my loan May 31, 2015 - I borrowed a loan from NJclass for $40000.00 to pay tuition at - University in NJ. I have made effort to pay them each month, but can not pay the full $ - monthly. They have told me numerous times that there are no options for repayment. I have been giving them $ - monthly. I have contacted congressmen in NJ who could not get the minimum down. They will not consider my income. My credit is now destroyed. I have other loans which are working with me without issue. It seems that hesaa is one of the few that offer - options. I am now $700.00 behind. Everyday is a struggle. I work ... |
Higher Education Student Assistance Authority (HESAA) Student loan can't repay my loan May 19, 2015 - My Name is - - and I have graduated from - University - - Nj in 2013 with nothing more than the daunting and draining stress of my student loans. I started paying back interest while in school, which was about $520.00 on a quarterly basis ( mostly from the help of my mother ) and tried to consolidate my loans soon after graduation, but NJ Class was neither informative or helpful. I paid back as much as I could on time until things became unbearable and it spiraled out of control. Two years later, I 'm still struggling with repayment and the customer service with NJ Class has g... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer May 18, 2015 - On -/-/2015 I paid off account # - in full in the amount of $29000.00 to the collection agency The Law Office Of - - - '' who is the debt collector for the - Higher Education Assistance Authority ( proof attached ) On -/-/2015 I initiated disputes with -, -, and - to update their records and show that the loan had been closed out. On -/-/2015 All - bureaus incorrectly returned a status of reporting correctly '' after the investigation despite the fact that the loan had been paid off in full. I then used the CFPB to try to get them to correct the... |
Higher Education Student Assistance Authority (HESAA) Student loan can't repay my loan May 17, 2015 - My daughters ' - from - - and - University. They have not been able to obtain jobs and I am the co-signer on their loans. We have all tried to contact NJ Class and have asked for unemployment forbearance, lower payments, consolidations and have been turned down on all request. They do not want to hear your problem and just want payment. They do not consider partial payments and do not understand your situation. ... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer April 30, 2015 - I began my full-time - school program for my - in late - -/-/2009. All of my undergraduate loans except my NJ Class loans were automatically deferred due to me being a full-time student. When I called NJ Class to ask why they were still sending me bills, they said they would not automatically defer my loans and that I had to send them paperwork. I filled out the paperwork and sent it in. It took them until - to actually put the deferral through. I did not pay in - and - -/-/2009 because I was a full-time student and did not have the money to pay. They marked my account de... |
Higher Education Student Assistance Authority (HESAA) Student loan can't repay my loan April 14, 2015 - I attended - -. School of - and graduated in -. The legal industry has not recovered from the recession. I am employed full-time - in New York -. I make $65000.00 pre-tax, annually. I make $3400.00 a month, post-tax. I borrowed from the New Jersey Higher Education Student Assistance Authority. When I researched and signed this loan ( really, - separate loans ), I was under the impression the company was affiliated with the State of New Jersey, and as such, would have a loose enough affiliation with the Federal government such that it would be subject to Federal repayme... |
Higher Education Student Assistance Authority (HESAA) Student loan can't repay my loan April 2, 2015 - I went to school at - - -. At the young age of - I really did not know what taking out a loan would mean for me nor had I ever dealt with any kind of debt before. There was no education given to me about what the consequences would be taking out a loan this large and I had no idea what would await for me once I graduated. I did not think much of it and the entire time I was attending college I thought I would just be using my degree I paid all this money for to get a good job that paid well and easily pay back the loans in time. After graduation I soon realized that this mentality ... |
Higher Education Student Assistance Authority (HESAA) Student loan dealing with my lender or servicer March 31, 2015 - -/-/-, I filed a complaint against the NJ Higher Education Assistance Authority with the CFBP for the failure of their collection firm The Law Office Of - - '' to supply me with any type of receipt of payment. I also believed at the time, that the amount being reported to the credit agencies was incorrect, due to the fact that it differed from the amount being paid to the firm each month. The State looked into it. and wrote out a sufficient response that detailed the current amount owed, as well as receipts of payment which were satisfactory. However today I logged onto my credit r... |