Higher Education Student Assistance Authority (HESAA) Student Loan Complaint

Higher Education Student Assistance Authority (HESAA) Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled New Jersey

I co-signed a student loan ( NJCLASS ) for my daughter, - -, in -. She was the first of our children to go to college and we were in unfamiliar territory when it came to financing. When my daughter left school in -, she began to be contacted by her lenders regarding repayment of her student loan obligations. The NJ Higher Education Student Assistance Authority ( NJHESAA ) did not contact us, for whatever reason. - began repayment with all of the other ( - ) lenders and remains in good standing. We were eventually contacted by - -, a law firm that represents NJHESAA, and told that we were in default. We immediately explained that it was an oversight but signed the repayment agreement ( which DOUBLED the initial student loan amount ) to get in good standing. Payments have been made since -/-/- and are current. Despite the fact that - - provides a letter showing the payments and stating in writing that the account is current, NJHESAA continues to report both - and me as in default/delinquent. Both of our credit reports have been severely damaged due to this. I have attempted to deal directly


and have hung up on me multiple times. I have attempted to go through the credit bureaus with disputes but they have the same result. I am currently paying CreditRepair.com for their assistance in getting these incorrect reports removed, and am considering a Fair Credit Reporting Act lawsuit in the event that does not work because of the amount of problems this reporting inaccuracy causes. It has also prevented my daughter from consolidating her other loans for a more affordable payment because of the improperly reported payment status. I am sorry we ever got involved with a NJCLASS loan.