Higher Education Student Assistance Authority (HESAA) Student Loan Complaint

Higher Education Student Assistance Authority (HESAA) Student loan department,

Non-federal student loan Dealing with my lender or servicer Received bad information about my loan New Jersey

I am the cosigner on the loan for my son. My son graduated - - with a private loan debt $170000.00 and federal loan debt of $35000.00. My son pays the federal and I pay the private. The grace period was requested, however due to financial hardships the account was reported as 180 days past due in - - although over $6000.00 was paid for -/-/-. Regular monthly payments were made as coordinated with the NJCLASS telephone representatives. During a telephone conversation with a NJCLASS representative the amount disclosed for the payment was not clearly identified by myself after a number of confirmations. The confirmed amount that I recorded for the payment was $1000.00 whereas the amount requested by - - was $1900.00. After numerous telephone calls to NJCLASS for the scheduled payment for a number of weeks, each representative informed that the recorded telephone conversation were being reviewed. All attempts to pay the approximately $900.00 discrepancy were not accepted by NJCLASS representatives and internet access to the account was no longer available. I was never contacted concerning the discrepancy of $1000.00 and $1900.00 and the account was directly handed to collections, the attorney office. After the account was forwarded to collections, regular monthly payments of over $14000.00 have been made on this account to collections, attorney office. A number of attempts have been made to refinance this account, however NJCLASS first listed on credit report as " failure to pay '', however updated to " In collections '' which a number of private loan financing with not process. I am still attempting to locate a reputable loan financing company that will process this private student loan. The collections, attorney office, charges additional interest daily which has increased the loan to over $200000.00. My issue is the account should have never been forwarded to collections due to the miscommunication in the payment and no consideration was given to allow me provide the amount requested.