Higher Education Student Assistance Authority (HESAA) Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer don't agree with fees charged

Higher Education Student Assistance Authority (HESAA) Student loan department,

Non-federal student loan Dealing with my lender or servicer Don't agree with fees charged New Jersey

After 6+ years of being in good standing and consistently making payments on my student loans with HESAA ( NJClass ), I noticed a 0.75 % interest rate increase on all my loans. Upon researching the terms and conditions, this was applied because my account was in " default ''. From my records, I have only missed one payment and remitted payment within a few days. According to additional research, " defaulting '' occurs if payment has not been made in 270 days. I am appalled that I received no communication of the rate change and that one was placed on my account.

Higher Education Student Assistance Authority (HESAA) customer in New Jersey
Feb 04, 2016

* Source: CFPB Complaint Database

Higher Education Student Assistance Authority (HESAA) response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Higher Education Student Assistance Authority (HESAA)Complaint HistoryComplaints1/20142/20143/20144/20146/20148/201410/201412/20141/20152/20153/20154/20155/20157/20158/201510/201511/201512/20151/20162/20164/20165/20166/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Higher Education Student Assistance Authority(HESAA)Higher Education Student Assistance Authority (HESAA)Dealing with my lender or servicer74.3%5.7%20.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.1%9.6%0.7%6.3%81.6%1.9%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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