Higher Education Student Assistance Authority (HESAA) Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer trouble with how payments are handled

Higher Education Student Assistance Authority (HESAA) Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled New Jersey

This is the second time I 'm contacting your organization with regards to my private student loans through HESAA ( New Jersey loan agency ). I 'm concerned about my amortization schedule. To my approximation, I 've made about $76000.00 in payments over the last 4.5 years towards my principal balance ( based on monthly payment schedule ), yet the balance has only decreased by about $6000.00 in the same time period. I 'm concerned they are not applying the proper amount to the principal balance and applying it primarily to the interest. With this lopsided allocation of interest over principal, I am not sure how the loan will be paid according to the terms of the agreement.

Higher Education Student Assistance Authority (HESAA) customer in New Jersey
Jan 15, 2016

* Source: CFPB Complaint Database

Higher Education Student Assistance Authority (HESAA) response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Higher Education Student Assistance Authority (HESAA)Complaint HistoryComplaints1/20142/20143/20144/20146/20148/201410/201412/20141/20152/20153/20154/20155/20157/20158/201510/201511/201512/20151/20162/20164/20165/20166/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Higher Education Student Assistance Authority(HESAA)Higher Education Student Assistance Authority (HESAA)Dealing with my lender or servicer74.3%5.7%20.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.1%9.6%0.7%6.3%81.6%1.9%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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