Higher Education Student Assistance Authority (HESAA) Student Loan Complaint

Higher Education Student Assistance Authority (HESAA) Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled New Jersey

I am consistently encountering website errors, extremely slow page load times, and unsecure connection warnings from different browsers when attempting to make online payments towards my - loan. Slow page loading prevents me from being able to manage my loan online or access the online payment center, even after returning to a loading page over an hour later. My internet connection is working and all my browsers ( - ) open up other student loan websites, like - - -, just fine. I do not want my payments being made over the phone or via mail so a working website is absolutely critical. I would like to attach a few screenshots of tonight 's payment attempt. Hopefully, you can get this New Jersey company to work on their poorly run website because customer service seems to be unreachable via phone. How does one expect to receive timely payments and high customer satisfaction from borrowers with these sort of problems?