International money transfer Other transaction issues
The Western Union Company Money transfers department,
International money transfer Other transaction issues Illinois
On - - I made a international money transfer to - through Western Union APP Mobile, I tried to send $300.00 + $5.00 Fee. For any reason Western Union Cancelled the transaction. But on - - Western Union took the funds from my bank account, but the money transfer was still cancelled. I called them several times and they told me I have to wait 7 days to see reflected the funds on my account.After 7 business days the money never was refunded, when I called them again they said that Western Union never took the money from the account. I started a claim with my bank ( - - - ) the bank deposited temporarily the funds while start a dispute with Western Union trying to recover the funds. When - could not recover the funds they took back the temporary funds, and that created a overdraft on my account. I have been in constantly communication with Western Union trying to clarify this situation but they just tell me that the bank has already give me the money back. They asked me to send them my bank statements, I did it 3 times and still I do n't have any positive answer from them. I just need to Western Union return me my $300.00 to my account.
The Western Union Company customer in Illinois
Nov 02, 2016
* Source: CFPB Complaint Database
The Western Union Company response to complaint:
Closed with explanation
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