Blackhawk Network Holdings Inc. Money Transfers Complaint

Blackhawk Network Holdings Inc. Money transfers department,

Domestic (US) money transfer Other transaction issues District of Columbia

Dear Consumer Financial Protection Board, On -/-/- I attempted to sell - - - E-Gift Cards to gift card reselling website Cardpool, with a total face value of -USD. Following the submission of my order, Cardpool marked my order as order as a " physical gift card sale '' and requested that I send them the gift cards via -. I then contacted the store and explained that I did not have a physical gift card and asked if they would process the transaction, as I had already submitted to them the gift card numbers and pin information. Since then I have sent several emails and have received no response. Although Cardpool does not provide an exact timeline for customer service, their website notes that they " will get back to you within a day. '' It has been over two weeks. I am requesting the CFPB 's assistance in garnering a reply from Cardpool, and ideally, would request that the company process my order and sent me payment for the gift cards I have sold to them.


site noted that I now need to send you a physical card to complete the transaction. I am confused as to why this is, as I recently sold you site a similar - - E-Gift Card with no issue. I have also already provided your company with both the gift card number and PIN number so do not see why it would be necessary to send a physical card. Any assistance you can provide would be appreciated. -/-/- Dear Cardpool Support, I am writing to follow up on the below inquiry in respect to my recent attempt to sell your company - - - gift cards. I would appreciate your attention and any assistance you can provide. Thanks! -/-/- Dear Cardpool Staff, This email marks my third attempt to follow up with your company in respect to my sale of - - - Gift Cards for - USD per card on -/-/-. I again request that your staff review the order and process it as an e-gift card rather than as a mail-in order, as your system had wrongly designated my order when it was placed. If I do not hear from your company within the week, I will be forced to elevate this to the Consumer Financial Protection Bureau. I hope that this does not come to that action and hope to hear from your staff soon.