The Western Union Company Money Transfers Complaint

The Western Union Company Money transfers department,

International money transfer Other transaction issues

Despite being a fully verified customer by Western Union, - and having made - transfers to the same person through WU, I made and paid a transfer of funds to my girlfriend in the - on -/-/- WU accepted the transfer and sent me a confirmation of this. Several hours later my girlfriend emotionally distraught manages to send a pro bono email from an internet cafe informing me that she was refused the money by the WU money collection point by telling her the transfer had been rejected and returned to the sender on the grounds of her name. The clerk insinuated and made references that my girlfriend was possibly " a - '' or " a money launderer '' which left my girlfriend not only penniless but deeply hurt as it 's as ludicrous as suggesting that - - was " a - '' or " a


-Western Union NEVER even contacted me to inform me that the " approved '' transfer had suddenly been rejected. - I phoned WU to verify that my transfer had been sent back the - WU operated did confirm this but REFUSED to provide any info as to " why ''?? I was told that 'WU is n't legally required to notify a customer of anything if they suddenly change their mind about a service ' and that my money would be returned within - business days. -I phoned WU back on the - of - - ask why I had n't recieved my money refund. The WU operated told me that the refund was returned to me on the - of - 2016. I told the operator this was untrue and a lie as NO MONEY had been returned to me. The operator informed me " they would investigate the matter and eventually get back to me ''. -The following day I sent an email to Western Union customer service centre asking them to please return my money. -They replied saying they were " sorry '' for any inconvenience and to 'make this up to me ' they would return MY money eventually. [ - - - - Customer service representative-Western Union ] -I replied saying that it was the worst and poorest attempt I 'd ever experienced in - years of business experience of a company trying to solve a customer complaint. -Western Union - in - sentences telling me in fancy words 'Take it or leave it ' [ Ieva - - - Customer service representative-Western Union ]