Domestic (US) money transfer Other transaction issues
The Western Union Company Money transfers department,
Domestic (US) money transfer Other transaction issues Texas
On - -, 2016 I sent money via Western Union online to a family member. On - -, 2016, I cancelled the transaction. Initially, the customer service representative indicated that it would take three ( 3 ) to four ( 4 ) business day for the refund to be applied to my debit card. I made a subsequent phone call to Western Union on - - or - to inquire about the nonexistent refund. The customer service representative then informed me that the refund would actually take up to seven ( 7 ) business days to process. Today, - -, 2016 is that seventh ( 7th ) business day and still no refund.
The Western Union Company customer in Texas
Oct 31, 2016
* Source: CFPB Complaint Database
The Western Union Company response to complaint:
Closed with explanation
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