JPMorgan Chase & Co. Money Transfers Complaint

JPMorgan Chase & Co. Money transfers department,

Domestic (US) money transfer Other transaction issues California

-/-/17 I transferred $1300.00 and $1.00 dollar to my mother through QuickPay service provided by Chase using my smart phone. My mom did not receive $1300.00 but she did receive $1.00. -/-/17 I transferred $400.00 to my mom and she never received the $400.00. I have transferred in total of $1700.00 that she did not receive. My mother received a text from Chase stating that I sent her money through QuickPay and they are processing the transaction. -/-/17 at - I filed a claim with Chase over the phone. They let me know that $1700.00 went to someone else 's account that is not my mother 's. They said I should hear back with an update in 3-5 business days. -/-/17 I did not receive any updates from Chase, so I went to the local branch and was notified that the only way to reverse the charges would be for Chase to contact the person who received the fund and ask him to give the money back. In the event


-/-/17 I was notified over the phone and email that Chase will not reverse the $1700.00 charges to my account. Chase had determined that the charges were correct. I would like to add that I never authorized Chase to transfer my money to a different bank account other than my mothers. In order to send money through Chase QuickPay, I needed to add my mother as a recipient by filling out her email address and phone number ( optional ), which I did both CORRECTLY. Chase explained that someone else must have signed up for Chase QuickPay using my mother 's phone number, and the money was sent to him/her. My mother has had this cell phone for 8 years and never shared it with anyone else. Again, I never authorized Chase to send money to that phone number. I was under the impression that the money would be sent to the account registered with the email address I had provided, and the phone number was only optional. Chase never notified me the the funds would be transferred using just the phone number of the recipient. Chase did not do their due diligence to verify that the person who 's receiving the funds indeed have the phone number that they provided on chase QuickPay