PayPal Holdings, Inc. Money Transfers Complaint

Domestic (US) money transfer Other transaction issues

PayPal Holdings, Inc. Money transfers department,

Domestic (US) money transfer Other transaction issues New Hampshire

I used Paypal to pay for an online order placed with - on -/-/-. I returned - items from that order to the store on -/-/- for a total credit of $210.00. I also returned other items to the store from other orders on -/-/- and saw the credits post to my Paypal account on -/-/-. However, the $210.00 credit still has not posted to my account. - confirmed the return was processed on -/-/-. I contacted Paypal via phone on -/-/- and they opened a dispute. However, after I submitted the evidence showing the receipt from the store showing the return of $210.00, - emails from - indicating the items were returned, and 2 other emails from - stating the credit was processed on -/-/-, Paypal closed the claim on -/-/- ( which their representative opened on their end with incorrect information ) and did not credit my account or provide any explanation. Thus, I am still owed $210.00.

PayPal Holdings, Inc. customer in New Hampshire
Jan 26, 2017

* Source: CFPB Complaint Database

PayPal Holdings, Inc. response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3PayPal Holdings, Inc.Complaint HistoryComplaints10/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PayPal Holdings, Inc.Other transaction issues62.2%10.8%27.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther transaction issues0.5%77.1%15.8%4.9%1.3%0.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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