Bank of America Credit card department,
Advertising and marketing California
While booking a flight with -, I was targeted for a - miles + $100.00 bonus ( after a minimum spend of $1000.00 in first 90 days ) for the - Visa Signature card. Seeing the alluring offer and the great bonus that would have reduced the cost of my current purchase, I applied via the online application and got approved after the usual credit check. I proceeded to use my newly approved credit card for my - purchase - and all went smoothly. After about an hour of not receiving any email from Bank Of America ( the credit card issuer ) or - congratulating on my approval, I searched the internet about the reviews of the credit card and found a cautionary blog ( -/ ) informing me of the unethical advertising scheme that I just got trapped into. The author writes about his experience of applying for the Visa Signature card ( with - miles + $100.00 bonus and plenty of frills ) but getting approved for the " Visa Platinum Plus '' card - which is a lower end credit
Really wary of this fraudulent marketing, I called up Bank of America reconsideration line and the consumer representative confirmed that I was not approved for the Visa Signature card but for the inferior Visa Platinum Plus card - which has none of the bonuses/benefits that led me to apply for a new card in the first place. The Visa Platinum Plus card does not appear on Bank of America/- websites and there was no way I could have known that I would be getting no benefits at all. I am reporting this swindling " bait-and-switch '' marketing plot by Bank of America/- where consumers are lured by high bonuses and embellishments but are not informed that they will be approved for the worthless inferior Visa Platinum Plus card.
Bank of America customer in California
Feb 23, 2017
* Source: CFPB Complaint Database
Bank of America response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.bankofamerica.com/ |
Phone | (704) 386-5681 |
Address | 100 N Tryon St Ste 220 Charlotte NC 28202 |
Bank of America | |
Bank of America |
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