Bank of America Credit Card Complaint

Bank of America Credit card department,

Advertising and marketing New York

Attempted to apply online for an - Visa Signature Card after receiving an offer through the mail for an - Visa Signature Card with a - Mileage Plan sign-up bonus. I searched online and found the same offer but with a $100.00 statement credit. I applied and was notified that I was approved. However, in the fine print, it stated that since I was actually approved with only a $2000.00 credit limit this would mean that I would receive a Platinum Plus account. NOT the card that I applied for and this card does not offer the signup bonus that prompted my application. I called their customer support number and they said that they could request for my credit line to be increased to $5000.00 and then switch my card to the Signature Card but even if they did so I would not be able to receive the advertised - sign up offer


I then decided to apply a second time but this time using the credit card offer that I received in the mail ( also for - bonus miles ). Again, I was approved by only for $2000.00 worth of credit. I called their customer support number again and they said that they could merge the - $2000.00 accounts and then I would have - $4000.00. At that point, they could seek an increase of an additional $1000.00 to get me to a Visa Signature Card and request to honor the - sign up bonus. After remaining on hold for some time, the agent said that they had canceled - of the $2000.00 and I now had a $4000.00 Platinum Plus card ( not a Visa Signature ). He then informed me that the bank 's policy did not allow a credit line increase within the first 90 days so I would still be unable to get the card that I actually applied for. Since they were not able to give me the card that I wanted, I was forced to cancel both new accounts. I was NEVER applying ( at least willingly or knowingly ) for the Platinum Plus cards. This negatively impacts my credit report as I now have - hard pulls on my credit report and - closed accounts that will now affect my average age of credit history ( - accounts for no reason will bring down my average age of credit overall ). This is bait and switch and I have since read about many other customers who have been victim of this Bank 's scam.