JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Advertising and marketing New York

Chase has engaged in deceptive practice and misled me to apply for the - - - Card, violating the Dodd-Frank Act and CFPB UDAAP regulations. After Chase acknowledged - Chase employees gave me false information, they said there was nothing they can do to resolve the case. On -/-/2017, I went to the Chase Branch ( located at - - - -, -, NY - ) to ask for information on their - - - Card. I was interested in the card because Chase advertised free checked baggage benefit and I need that for an upcoming trip the week after. so I asked if the card could be rushed to me - if not, I will not apply for the credit card. - -, the banker in the branch, told me the card would be sent to me in 2-3 business days and I should receive it by -/-/2017. He confirmed with - - from Back Office Credit Card Department on the phone. - spoke with me on the phone to verify my address, and confirmed that the card would be rushed out in 2-3 business days ( phone recording is available at Chase ). This later


On -/-/-, I called Chase customer support to check the status. I was told this credit card needs partner verification and always takes 7-10 business days. There is no way to rush the card out in 2-3 business days, and they do not know why their colleagues gave me false information. Had I been given the correct information ( 7-10 days ), I would have never opened the credit card account because the card would not arrive in time. On -/-/2017, I went back to the branch and spoke with - -. He spoke with - - from Back Office Credit Card Department on the phone, and both told me I would receive the card in 1-2 business days from -/-/2017. I spoke with - and she confirmed ( phone recording is available at Chase ). This contradicted with the information I was given on -/-/2017, so I asked for - 's supervisor, who then told me the card needs partner verification and requires 7-10 business days and there was no way to rush the card to me in 1-2 business days. Had I not asked for the supervisor, I would again be waiting with misleading information. I then spoke with - - at the branch, who acknowledged the - aforementioned Chase employees have given me false information. I requested compensation since it was clear I would not be able to use the card in time. On the monetary front, I have lost free checked baggage benefit ( $100.00 ) and the increase in airfare while waiting ( $200.00 ). On the non-monetary front, Chase 's misrepresentation and misleading information has caused me an inquiry to my credit history, a hit to my credit score, and a loss of substantial credit limit. - later told me he spoke with different departments ( including credit card department and executive office ), but they would not compensate me. I asked for names and contact information of the people he spoke with, he refused to give me. Instead, he said - - from Client Services is the highest authority on this and - will reach out to me on -/-/2017 or -/-/2017 ( 4-5 days from -/-/2017 ). - said there is nothing the branch or the credit department can do on this. The way Chase treats a consumer harmed by Chase 's deceptive practices was to shift responsibility within the organization and leave the consumer waiting with no concrete solution.