Synchrony Financial Credit Card Complaint

Advertising and marketing

Synchrony Financial Credit card department,

Advertising and marketing Kentucky

- has an ad that states you will receive - % back on purchases the day you apply for your card if you are approved. I was approved for $750.00 temp credit and $2500.00 regular credit. It automatically went to my - Pay and I went to the store and bought my items. The card was declined. When I called - they said it had to be used online. No where in the ads does it state that if you opening it online that you have to use it on the website to get the credit. They said if you apply using your computer you can only use it online. This is very deceptive and just wanted to trick a person into opening an account.

Synchrony Financial customer in Kentucky
Dec 29, 2016

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with monetary relief

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