Resources for resolving common issues with Bridgecrest Acceptance Corporation products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Bridgecrest Acceptance Corporation and work to get a response. After your complaint is forwarded, Bridgecrest Acceptance Corporation has 15 days to respond to you and the CFPB. Bridgecrest Acceptance Corporation is expected to close all but the most complicated complaints within 60 days.
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Bridgecrest Acceptance Corporation Consumer Loan managing the loan or lease April 12, 2017 - I am unable to get monthly statements on my auto loan. On the company 's website, it will show a payment breakdown with principal and interest but since - 2017 mine has been incorrect. They have not applied 2 payments to my balance. When I called them they said it was a " Glitch in the system and they could n't fix it ''.... |
Bridgecrest Acceptance Corporation Consumer Loan managing the loan or lease March 27, 2017 - I purchased a vehicle from - and was Financed by Bridgecrest-, I traded vehicle in and the loan was paid off. I also purchased extended warranty and GAP insurance thru them and are due a refund of those monies ( prorated ) as I only had the vehicle for 8 1/2 months. I have been attempting to get a Letter of payoff from them and they keep transfering me to different departments The letter of payoff is required by their extended warranty company ( - ) for me to get my refund, at this point after two weeks of attempting to get the letter sent I have had no luck in receiving it. First was... |
Bridgecrest Acceptance Corporation Consumer Loan problems when you are unable to pay March 3, 2017 - It was a lot of different things that happened over the years. The first thing was I made a payment on - - - to - -. Received a notice that I was behind. I advised - - that I made the payment gave them the confirmation number and sent my bank statement as well as the receipt that the payment was made with the confirmation on it. Was told that they still could not find it and they wanted me to make that payment. I talked to different reps over the time that could not assist me with finding the payment. They said that the payment was n't made and my bank had it, which was so... |
Bridgecrest Acceptance Corporation Debt collection communication tactics frequent or repeated calls February 1, 2017 - Correspondence to myself and husband, for the same account, can go up to - calls and or emails a day starting promptly at - am ending at - Same company from multiple different phone numbers. - calls. - calls ... - particular rep named - calls once every day leaves a message. If she cant leave a message she will call back - more times. Then there are - other employees that call from different numbers. To each of our phones. And then they email as well.All from the same company. We have mentioned it to the company several times. They begin collection calls day of bill... |
Bridgecrest Acceptance Corporation Consumer Loan managing the loan or lease January 10, 2017 - History of account : I am a co-signer on - - - auto loan for my husband, - who is an immigrant from - trying to establish his credit. We have had this loan for over 4 years and NEVER had a reported late. In appx - - actually had a corporate wide credit reporting issue and for 7 months had to pull ALL their reporting from the bureau while fixing it. This resulted in us losing an established credit account from our files ; significantly dropping our credit scores during that time and forcing us into sub prime lending. The histories were added back to the bureau, it increased... |
Bridgecrest Acceptance Corporation Consumer Loan managing the loan or lease January 7, 2017 - I purchased a 2007 - - nearly 4 years ago for $10000.00 with $ - down. My payments are $340.00 per month. I just called to see what my payoff was and they told me it was nearly $14000.00 This seems like unfair lending practice. How can I have paid on a used car this long an owe more than I purchased the car for. What are my options in getting out of this without messing up my credit? Thank you!... |
Bridgecrest Acceptance Corporation Consumer Loan managing the loan or lease January 6, 2017 - I have had a loan with Bridgecrest formerly - - Since -, and a lease prior to that. I got behind in my payments due to my husband being hospitalized. I was reached out to by Bridgecrest by - - ( I have emails attached ) stating that she could help me get back on track, and I needed to make a payment by the - of -. I emailed her back stating that would be wonderful and made the payment as directed. I received another email from - at Bridgecrest saying they had not heard from me and I owed a past due balance. I called Bridgecrest a total of 8x now for - - who said s... |
Bridgecrest Acceptance Corporation Consumer Loan taking out the loan or lease January 5, 2017 - I have been back and fourth with this company now for almost a year about removing his fraudulent account from my credit. I asked them to VERIFY this account with proof of my signature SEVERAL times and this final time I was asked by Bridgecrest for me to mail in copies of my license, social security card, and a Notarized Theft Affidavit which I did only to receive a letter a week letter requesting the SAME E-ACT information ... I called Bridgecrest on today -/-/2017 and spoke to a rep that said that - ( another rep ) at this company " verified '' my signatures matched on everything. This... |
Bridgecrest Acceptance Corporation Consumer Loan problems when you are unable to pay December 13, 2016 - I purchased a vehicle at - on -/-/2016 with a down payment of - and the remainder financed through Bridgecrest. Today -/-/2016 a towing company aggressively did a U-turn right in front of the vehicle and my drive way. I am assuming he thought I was going to drive away? but I was walking to the car to take things out of it. I had set up the auto payments to automatically come out of my account and since I did not received any communication from Bridgecrest at all regarding the missed payments. I did not know these payments were missed till today when the rude and in my face tow truc... |
Bridgecrest Acceptance Corporation Consumer Loan managing the loan or lease December 11, 2016 - I have a car loan with Bridgecrest ( - ). My payment was due on -/-/-. I have my bank information store in my account and submitted a payment on the -/-/-. On the -/-/- I received an email stating my payment was returned for insufficient funds. I contacted my bank and was told they never tried to take the payment until -/-/-. When I spoke with a representative she told me when they ran it my account was closed but she could n't provide me with that proof. They reported my payment late and I owe them a - $ late fee. I feel this is unfair to me because I 've been making... |
Bridgecrest Acceptance Corporation Consumer Loan problems when you are unable to pay December 10, 2016 - I purchased a car from - - now known as BridgeCrest.. Since having purchased the car in -/-/2011, I 've had numerous problems with the car.I have poured at least - into the car for repairs.. I have received harrassing calls, sometimes up to eight calls a day ; When I called to discuss my payments with the representatives they were rude, condescending, and talked over me while in conversation about the details of the car. I have often been threatened to make a payment often leaving my family in difficult situations concerning their basic needs being met. After speaking with one of th... |
Bridgecrest Acceptance Corporation Consumer Loan managing the loan or lease December 9, 2016 - I have been having my car payment auto-deducted from my checking account every 2 weeks for the past several years from -. I recently paid off the vehicle last month. 2 weeks after the vehicle was paid for, I received another deduction from my account for a full payment. The last payment was overpaid by a little over $20.00, and - ( Bridgecrest ) sent me the remainder before I even asked about it. Right before I received that check in the mail, I had this full payment auto deduction, and it has been a constant battle the past 2 weeks to try and get my money back. The company said they w... |
Bridgecrest Acceptance Corporation Debt collection communication tactics called outside of 8am-9pm November 29, 2016 - I finance my car through bridgecrest. They continue to call before -. I have told them several times I have relocated.I still recieve phone calls at - .They also leave several voice mails a day.... |
Bridgecrest Acceptance Corporation Debt collection disclosure verification of debt right to dispute notice not received November 21, 2016 - I have contacted - - as it shows on my credit report ) and was told this is now Bridgecrest. I contacted Bridgecrest about verifying my signature on this account OR remove it. I have ONLY received letter after letter for me to send in my personal info as I did/have and still nothing. This has been ongoing for more than 6 months and still no resolve but it still remains on my credit report without verification... |
Bridgecrest Acceptance Corporation Consumer Loan managing the loan or lease November 19, 2016 - I received a " notice of default right to cure '' letter on -/-/2016 threatening me and demanding payment by the - or further action may take place. The funny thing about this letter is that it 's dated on -/-/2016 but it says that I 'm past due on my -/-/2016 payment. I 'm not a lawyer but I 'm sure that you 're not supposed to send a notice of default if a person is not in default right? Another funny thing about this letter is that it showed up 3 days after I filed my other complaint against this company on -/-/2016. It 's strange how this threatening letter just popped up. I rea... |
Bridgecrest Acceptance Corporation Consumer Loan problems when you are unable to pay November 16, 2016 - i purchased a vehicle from - on -/-/2016 and i am currently having mechanical issues with the vehicle and the - party agency - that they use to provide warranty protection to customers is refusing to help with an issues that is " covered '' under warranty. they have already forced me to pay for a diagnostic test that was done at - when they should 've covered that as well. there is no reason a customer should have to pay for any repairs if the car is so called " under warrant ''. i am very dissatisfied with this whole exp erience and wish to have nothing else to do with them. The... |
Bridgecrest Acceptance Corporation Consumer Loan shopping for a loan or lease November 7, 2016 - I believe that I have been a product of predatory lending - - - - and currently goes by the name of Bridgecrest. I purchased the vehicle from them in late - for -. I have been paying on the vehicle since then and as of today 's date I have already -. The company states that I still owe - dollars which is predatory. I was never told that I would be paying of - for a vehicle that was work less than - upon purchase. The sales person also stated that I would be able to pay the vehicle off early but when I called the lender they stated that I could n't. The sales perso... |
Bridgecrest Acceptance Corporation Consumer Loan managing the loan or lease November 7, 2016 - I have a loan with - now know as Bridgecrest presently. This company no matter what will report late payments, even when you are caught up.... |
Bridgecrest Acceptance Corporation Consumer Loan managing the loan or lease November 4, 2016 - I purchase a vehicle from - ( aka BridgeCrest ) in -, and have had nothing but trouble form them every sense. They charged me with late fees when its not my time of schedule payment, always calling 5-6 times at all hours of the day harassing the - out of me, and also not reporting to all - of the credit agencies when payments are made on time. I had a company look into my credit system and found were they are lying and not been truthful of the matter that I am paying my car note. Moreover, I have keep all of my receipts and even looked back on payments made ; and they are not givin... |
Bridgecrest Acceptance Corporation Consumer Loan problems when you are unable to pay October 20, 2016 - I was less than a week late for my car payment, it was repossessed without even a call to resolve first. When I called to see if it had been repossessed or stolen, I was told they would no longer do business with me and there was no possibility of getting my car back. Bridgecrest then told me I may or may not even be allowed to get my car seats back because it was n't my car anymore.... |
Bridgecrest Acceptance Corporation Consumer Loan managing the loan or lease September 26, 2016 - In - of -. I purchased a car through -, which is now Bridgecrest. I had no issues making my payments. In - of -. The car basically began to fall apart, - issue after another, the alternator, the alternator electrical harness, the exhaust system, - new tires, a transmission pump and an oil leak thus to date. I was contacted by Bridgecrest when I feel behind due to having paid over $3000.00 in repairs just to keep this car on the road. Now mind you it is a - - - and I am told I still owe - after making two years of payments. I was invited to do a loan modificat... |
Bridgecrest Acceptance Corporation Consumer Loan taking out the loan or lease September 21, 2016 - I looked up deferred payment on the wed site of Bridgecrest and call as asked for one. I was told they do not have a deferred payment plan at this time. I asked to be transferred to a supervisor and she told me I had to provide documentation before deferred payment could be provided. If a company has a deferred payment plan it should not require consumer to provide proof before even considered. Deferred payment only moves one payment to the rear and should not be hard to do when the consumer payment record shows no late payments or missed payments. I am a - veteran and to see a company not ... |
Bridgecrest Acceptance Corporation Debt collection cont'd attempts collect debt not owed debt is not mine September 7, 2016 - Bridgecrest is reporting on my credit report as a repossession. After several attempts ( all documented ) the credit is refusing to verify the debt according to FDCPA - and Arizona - - -. In my attempts Bridgecrest has only responded with the same letter stating that I need to verify my address because they have a different address on file. My direct dispute attempts have been met with an illegal attempt to shift the burden of proof to me. In violation of FCRA 623 ( a ) ( 8 ) ( D ), 16 CFR 660.4 and Arizona Administrative Code - Bridgecrest has made several attempts to collect ... |
Bridgecrest Acceptance Corporation Consumer Loan problems when you are unable to pay September 6, 2016 - In -/-/- I was in a position where I decided it was a good time and I was stable enough to take out a car on payments. It is my first time making payments on a car. However, I became - and due to some unforeseen circumstances I moved to another state. Homeless and jobless. I found a job about a month after moving to Michigan and quickly realized it was not what the job description had stated it to be. I was getting less then 20 hours during 2 weeks. I was struggling to keep myself above the water financially. - I was fired. The amount I was paying to the leasing company and car insu... |
Bridgecrest Acceptance Corporation Consumer Loan problems when you are unable to pay September 2, 2016 - On - -, 2016 - am, - and Bridgecrest Acceptance caused a third party to remove the car I have financed with them from my property even though the account was current and in good standing. The company claims that because my first payment was delinquent, they have the right to repossess. Their claim is that I was in default of the finance contract. However, the formerly delinquent payment had been made on - -, a full week prior, along with any late and transaction fees when the company took the property ( car ) from my possession. It should be noted that I had been in contact ... |
Bridgecrest Acceptance Corporation Consumer Loan problems when you are unable to pay August 15, 2016 - I need help getting help with my account I 'm on - and I inquired to the company several times through customer service but I cant get to speak to someone higher up. My daughter and I who is the cosigner are both out of work on -. My daughter had - and I have - and - issues. The company did give me a - payment extension which had my next payment due the same week I signed off on my paperwork and I tried begging them to give me atleast 30 days because I had n't started receiving my - checks yet but was denied, I was told they cant give an extension on a payment that is due ... |
Bridgecrest Acceptance Corporation Consumer Loan taking out the loan or lease August 11, 2016 - On - my ex-husband and I purchased a used car for our - year old daughter. Due to some past credit issues, I was limited to where I would be able to obtain financing. My daughter and I found a 2012 -. My ex-husband gave the dealership a cashier 's check for - from his - - - - Account. I contributed - case for a total down payment of -. Payments were set up to be drafted from my account bi-weekly with the first payment scheduled for -. I had been alerted to a situation with a coworker that involved - - repossessing her vehicle before the first payment was ... |
Bridgecrest Acceptance Corporation Consumer Loan managing the loan or lease August 3, 2016 - I have an auto loan that was paid off on -/-/2016 in the amount of $14000.00 ( PAID IN FULL ). As of - you are still reporting my paid off account as ( OPEN ) with a balance of $14000.00. This is incorrect credit reporting. Please update all - of my credit reports - as PAID IN FULL with a $0.00 balance. As this is incorrect balance is affecting my credit rating.... |
Bridgecrest Acceptance Corporation Consumer Loan problems when you are unable to pay August 3, 2016 - Bridgecrest calls me up to 10 times a day and has now started calling my work after I asked them not to. I recently got behind on my car payments and contacted the company to make payment arrangements. I was told that it was pay or else. I have also been told that they will move one of the payments to the end of my loan and they do n't ever do it. They send emails saying they will work with me if I call them but, when I call them they tell me there is nothing they can do. Below is the email that I sent to them on -/-/2016 DO NOT EVER CALL ME AT WORK. You tell me you will work with me on... |
Bridgecrest Acceptance Corporation Consumer Loan managing the loan or lease July 27, 2016 - In - I purchased a - - - - - -. - - set up the payment schedule as bi-weekly to coordinate with my paydays. The due date since I entered the contract is the payment to be withdrawn from my checking account the Saturday after my bi-weekly Friday payday. Now, this is the date that the dealership arranged not me. Just recently - - - became - and its been brought to my attention 2 years into this contract that my payment is consecutively late each payment ( twice monthly of $ - monthly on a - pay period month, if there is - pay periods total monthly ... |
Bridgecrest Acceptance Corporation Consumer Loan managing the loan or lease July 21, 2016 - In - I purchased a vehicle from - - or - Services. The vehicle is a - - and was in fair condition at the time of purchase. I had recently been involved in a divorce and my options were limited at the time due to bruised credit. I believe this lender has been engaged in predatory lending practices as a result. The loan is based on a simple interest loan exceeding an APR of 24 %. I have had to modify this loan on several occasions thus putting me further and further behind. The current payoff balance as of today is $10000.00. The purchase price of this vehicle was $ - over... |
Bridgecrest Acceptance Corporation Consumer Loan managing the loan or lease July 3, 2016 - i submitted a complain 2 days ago about this company and it lies they are depositing check in my account allthough we were promised and told that they dont have those payment my last complain is - they have since withdrawn another - from my account this manager which here phone number is - - - she promised that they have no payments and she will reimburse me any fees or payments... |
Bridgecrest Acceptance Corporation Consumer Loan problems when you are unable to pay July 1, 2016 - I was contacted this morning regarding my delinquent auto loan. I am past due $460.00. I have been asking for a deferment on this payment for months. Every time I contact the company asking for assistance I am told no. So I have continued to make my required monthly payments. Today, I was contacted by a representative and was told the my car was actively out for repo and that I had to make a payment or they were coming to get my car immediately. So I set up a payment that I can not afford. Shortly after this phone call I received an email from the company offering me a deferment on my past d... |
Bridgecrest Acceptance Corporation Consumer Loan managing the loan or lease June 27, 2016 - 2.5 years ago I went to - and leased a van after them telling each month it gets report to the credit bureaus! Well now that my van is almost paid off i went to try to get a newer car and found out they never put one payment on my credit! If they can repo my car if i dont pay and put it on my credit why are they not showing me paying every month on time?... |
Bridgecrest Acceptance Corporation Consumer Loan taking out the loan or lease June 6, 2016 - My auto loan payment is due on - - - I rec 'd 2 text messages saying they were reminders with a disclosure at the end, that ended with this is a collection attempt. I responded heatedly that I did n't appreciate being treated like a credit delinquent in a reminder text. I made the payment on the - -. The payment shows in my bank history. I received another text that my payment did not go through. I checked my account again, the payment still shows in my account. So I texted them back, that according to my bank statement that payment has been made. I just received a phonecall that m... |
Bridgecrest Acceptance Corporation Consumer Loan problems when you are unable to pay June 6, 2016 - Early morning -/-/2016 I came outside to go to work and my car was gone. I currently have a loan with Bridgecrest financial formerly -. I had to wait until - cst to contact their offices in Arizona I spoke to the redemptions department a gentleman named - who informed me that my car was repossessed I was in shock when I have been making payments and arrangements every two weeks with an account manager and had a current documented arrangement for -/-/2016 He then advised me they will have to look into the issue and call me back. About an hour later I received a callback fro... |
Bridgecrest Acceptance Corporation Consumer Loan problems when you are unable to pay May 22, 2016 - My boyfriend submitted fake check stubs to obtain a vehicle loan and is now hiding the car because he is unable to make the payments. ... |