Bridgecrest Acceptance Corporation Consumer Loan Complaint

Bridgecrest Acceptance Corporation Consumer Loan department,

Vehicle loan Managing the loan or lease Tennessee

I have been having my car payment auto-deducted from my checking account every 2 weeks for the past several years from -. I recently paid off the vehicle last month. 2 weeks after the vehicle was paid for, I received another deduction from my account for a full payment. The last payment was overpaid by a little over $20.00, and - ( Bridgecrest ) sent me the remainder before I even asked about it. Right before I received that check in the mail, I had this full payment auto deduction, and it has been a constant battle the past 2 weeks to try and get my money back. The company said they were sending me a check 2 weeks ago for the $170.00. I called back to check the status of this, and they said they never sent a check, as they were waiting for me to send a bank statement. This was not what I was told in the beginning or else I would have given them my bank statement. So I sent them the bank statement, and a lady said she would overnight my check to me. I have called back several times since then. It has been 3 days, and I have seen no check and after calling the lady all day today, all of a sudden I can not get a hold of her or anyone in management. I have NEVER had a late payment with this company, and I all I wanted was the money that they wrongfully withdrew from my account. I have taken time out of work, and family life to get this little money, and I have gotten nowhere. This company specializes with poor and no credit customers, and they think they can get away with this because we have no other options. As I paid 18 % interest with $2200.00 down on a significantly overpriced vehicle, I will not be treated like a second class citizen by -, Bridgecrest, or whatever else they want to call themselves.