Resources for resolving common issues with Security Finance products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Security Finance and work to get a response. After your complaint is forwarded, Security Finance has 15 days to respond to you and the CFPB. Security Finance is expected to close all but the most complicated complaints within 60 days.
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Security Finance Debt collection cont'd attempts collect debt not owed debt was paid March 31, 2017 - Security Finance sent me a settlement letter in the mail stating that if I paid - by -/-/2017 that they would consider my debt paid in full and notify each credit bureau that my debt was indeed paid in full and they failed to honor that agreement.... |
Security Finance Consumer Loan problems when you are unable to pay February 15, 2017 - I get multiple calls before my due date. If I happen to mention a day that I will pay, I will get calls every day after that day if I do not make it in until I come in. Very unprofessional and down right annoying. The loan is for less than $600.00. The payments are $90.00 a month. Its ridiculous. No auto pay option thru the company.... |
Security Finance Payday loan charged fees or interest i didn't expect charged fees or interest i didn't expect February 9, 2017 - Twi workers from Continental Credit showed up at my house and made threats to my father.... |
Security Finance Debt collection improper contact or sharing of info talked to a third party about my debt February 7, 2017 - Continental Loans in -, TN has continued to contact my mother ( I am - - - ) regarding a loan I have with them. Once they required HER to make a payment, and yesterday - called her and told her all the details regarding my account. From the date opened, to the amount of the loan, to the payments.... |
Security Finance Consumer Loan managing the loan or lease February 1, 2017 - I have contacted Security Finance several times in an effort to have them report correctly to the credit bureau that the account I had with them does not have a balance. According to my credit report they continuously verify the account as showing a $900.00 balance. I recently spoke with a representative at the -, AL office that informed me that the account reflected a $0.00 balance and was agreed to be listed as paid in full and is listed in their system under bankruptcy filings. However, that is not the case as it reflects on my credit report. The representative also informed me that ... |
Security Finance Consumer Loan managing the loan or lease December 12, 2016 - I was told I could leave the payment after hours thru the window box. I left - and they keep calling me telling me that I did not paid, or maybe I left it in the wrong finance loan store. the lady who open in the morning - or -. I did a police report the following day from the security finance loan office and show the police that there is no way I could left it in the other store because the annex to the left its atlas finance and they do not have a window for after hours. and the right annex its a medical supply store, they do not have a window door to drop off the envelope with the ... |
Security Finance Debt collection disclosure verification of debt not given enough info to verify debt November 25, 2016 - I have made numerous attempts requesting the validation of debt. I have requested on writing to the collection company and to the credit bureaus to provide me with a detailed breakdown of what I allegedly owed. I have not been given enough information to validate debt.... |
Security Finance Debt collection cont'd attempts collect debt not owed debt is not mine November 14, 2016 - I 'm getting daily calls regarding the debt of a loan my older brother took. However, I do n't live nearby and I do n't respond for my brother 's actions. No matter how much I 've told them to cease calling me, they do not comply and continue calling.... |
Security Finance Debt collection communication tactics threatened to take legal action November 12, 2016 - The company I am complaining about is Continental Credit at -, Tx. I have been getting calls constantly at work which I am getting in trouble for and had to put a harassment report due to all the calling. The few times I have answered at work the representative is always rude and says " We need your payment now! You said you would pay where is your payment? Do you have the money now? We will go get it from you right now tell us your exact location. '' I have - and with them always calling and telling me I will be sent to jail due to non payment has made me have - at work which causes ... |
Security Finance Debt collection improper contact or sharing of info contacted employer after asked not to October 8, 2016 - Security Finance has sent a letter to my employer telling them to garnish my wages even though there is no judgement and no court order so not only have they discussed my debt with my employer they are trying to send them a threatning letter to garnish my wages... |
Security Finance Payday loan can't contact lender can't contact lender October 4, 2016 - I got a payday loan with Continetal loans in - Idaho, I missed my first payment due to being let go from work unexpectedly, I tried working with their manager on the issue but she kept refusing less than my payment amount. She then started calling me three or four times a day leaving only one message. Now they have come to my house twice to try and collect the funds out of the office? I offered - dollars and told her i would meet her at the office she said no i have to have at least one payment of -. I couldnt afford this, there is two times she refused my payment. Third time i tried ... |
Security Finance Consumer Loan problems when you are unable to pay September 13, 2016 - Security Finance of Oklahoma is a signature finance loan company. When I found myself unable to pay, I first began getting harassing calls making me feel threatened. I then had an employee from Security Finance come to my home and threatened that they would have me put in jail if I did n't pay my bill.... |
Security Finance Consumer Loan problems when you are unable to pay September 12, 2016 - I have been dealing with Security Finance for sometime and I try to keep my account up to date as possible. They are not very understanding and they are disrespectful. Some things that happen in life you have no control over. They will not accept partial payments and constantly harass you. My circumstances have changed and I ca n't afford the $ - monthly but they do not care and continue intimidate you.... |
Security Finance Debt collection communication tactics frequent or repeated calls August 2, 2016 - A person from Security finance from - Georgia went to.my former landlord asking where I live then to my present landlord. She then came to my house banging on doors and Windows yelling... |
Security Finance Consumer Loan managing the loan or lease July 22, 2016 - I have an auto loan with PFS financial -. My loan term is 42 months, my payments are $350.00 a month. I pay my payments monthly and noticed my balance keeps going up and now down. I did fall behind a few payments here an there. A woman from PSF financial came to my job threating me for payment and nonstop phone calls requiring payment. I check my payments to be on - on a monthly basis. I recently checked my car payments to be posted on - and noticed my monthly rate is now $480.00! I never received notice of this and am totally unaware as to why its now $480.00 and not $350.00 ... |
Security Finance Consumer Loan problems when you are unable to pay July 18, 2016 - This debt collector calls and comes to my home and harasses me at my place of living..... |
Security Finance Consumer Loan problems when you are unable to pay July 12, 2016 - I 've spoken with Security Finance asking for more time, I had asked for an extention due to the loss of my job explained very clearly numerous times that I was waiting for a decision from unemployment and then - when unemployment was denied. I 've attempted to pay with an alternative form of payment other than cash/check, I attempted to pay it off with my credit card and was refused. Now despite talking to me and staying in contact their calling family, and friends with personal information leaving information on others voicemails. They continue to harass, attempt to embarrass, and call af... |
Security Finance Consumer Loan problems when you are unable to pay June 8, 2016 - MAKE THIS CLEAR : THIS WAS NOT MY LOAN Continental Credit in -, Oklahoma initially called me -/-/16 @ - asking to speak to my ex-wife of 4 years. I explained that I did n't know where she was or how to get in touch with her and asked them to please remove my number. The lady was very nice and apologized and stated she would be sure and get my name off of her file. -/-/16 @ - received another call from continental credit again asking to speak to my ex-wife. I told the same lady again that we had been divorced for 4 years and I did not know how to get in touch with her. I m... |
Security Finance Debt collection improper contact or sharing of info talked to a third party about my debt June 2, 2016 - My debt situation is here with Apex Finance here in -, Ga., I do admit I 've fallen behind in payments due to a financial crisis in the last year do to lack of income and divorce proceedings. When I got the loan my soon to be ex-husband abandoned us leaving debt which I had to cover and open up utilities in my yet pay his off before doing so on limited income. Therefore leaving me no choice but to apply for hardship with Apex Finance where my payments went from $75.00 a month to half the amount being $37.00 to be paid on the - of each month. Yesterday on - an agent approached my d... |
Security Finance Payday loan can't contact lender can't contact lender May 19, 2016 - I have informed Canyon Finance to not contact me every single day. I can make the payment on the next payday and they keep calling multiple times a day to inform me that I owe them money even tho I told them to stop calling me. They have even called my step sister - and I asked them to stop and they call me and all my references even tho I am paying them but the payment is late. Most places will work with you. They intimidate me to take out another loan and call me multiple times a day if my payment is late. I informed them to stop and they have threatened me with statements like, " we 'll ... |
Security Finance Consumer Loan problems when you are unable to pay May 13, 2016 - Manager at Security Finance released third party information about my loan to my ex wife. When I spoke to manager about this, she git attitude with me and told me she is within her rights since my loan was past due. ... |
Security Finance Consumer Loan problems when you are unable to pay April 19, 2016 - I called on last week about my account with Security Fiance in - SC I called one week I owed $140.00. I made a payment and I called again it stated I owed $170.00 nobody could explain to me about how the late fees work because that is over - of late fees in the last 3 weeks. I contacted the consumer complaint department for Security Fiance and they contacted the Regional Manager. I had missed calls from him so I called him back on -/-/16. I told him nobody could explain it to me and it sound like late fees was backed dated. He explain to me that some people do not understand ho... |
Security Finance Consumer Loan problems when you are unable to pay April 12, 2016 - I have been going through financial hardship and was placed on a hardship payment program with this loan company. I call them periodically to let them know where I am but have not been able to make a payment for quite some time, working on alternative solutions at this time. Last month they call my ex-husband, not sure where they got his number, looking for me. I called them and told them they were not to call him again and not to call anyone else except me. They called him again this month and are violating my privacy rights in doing so. Unfortunately I ca n't pay what I do n't have even if I... |
Security Finance Consumer Loan taking out the loan or lease March 14, 2016 - Company is calling my work multiple times a day after being asked not to. Have shown up at my work, causing disciplinary action at my job. ... |
Security Finance Consumer Loan problems when you are unable to pay February 24, 2016 - Zia Finance - - New Mexico, with relentlessly harass you if you are ever late or if you default on your payments. They will call your employer and they will come to your house to harass you. This is a very sketchy company. They are a predatory loan company. They will continue to harass you even after they have reported to credit agencies. ... |
Security Finance Consumer Loan problems when you are unable to pay February 12, 2016 - I have had a loan with Security Finance for over 2 years now. I have faithfully paid and renew my loan multiple times. One day I called to see if I was renewable and was told by - that I was renewable for over $200.00. I told him i would be in on my lunch break to renew that loan. When i got there, - told me once i renew my payments would go up $20.00. We signed the papers and i got the money. One day I was not able to make a payment on time, so i decided to ask for my principal and remaining balance. - informed me that my balance was over $1500.00 for a $1000.00 loan, and I a... |
Security Finance Consumer Loan problems when you are unable to pay February 11, 2016 - The loan company called my mother, stepfather and sister on numerous occasions discussing my personal and financial information. Additionally, this loan company discussed with my family members their intent to go to court, garnish my check and make harrassing phone calls. ... |
Security Finance Consumer Loan problems when you are unable to pay February 5, 2016 - On - - of -, I filed chapter - Bankruptcy. In the - - ... I notified all my creditors, including SECURITY FINANACE ... .located in - , GA. But for some reason they continue to call me and harass me, not only on my account. But - others accounts of individuals .... who I had referred to this institution .... Things had gotten so bad that I had to file a complaint against the branch manager of this location .... ON Tuesday - -, -, cause she ( Branch Mgr ) had called me on Monday the - of - .... Demanding that I come into her office and make a payment on som... |
Security Finance Consumer Loan shopping for a loan or lease February 3, 2016 - I am - in the Texas - - and not on - - orders but I do actively - every month. I took out an installment loan from Sunbelt Credit for about $1000.00 in - -. I paid my loan off early in - -. I just called to apply for a new loan. With the exception of my promotion - and the dates of - loan applications, everything else about the old and new loans are the same. Same amount, interest, payment plan, status in the - -, etc. Only this time, Sunbelt Credit ( - - - - -, -, T- - ) denied me credit, stating they no longer allow military to... |
Security Finance Consumer Loan problems when you are unable to pay February 2, 2016 - I have reviewed my credit report and I have found - Security Finance on my repost for $1300.00. I when thru Bankruptcy in - 2013 and this should be included in my BK, I have ask the lender several times to delete the other account and nothing has been done. the account # - open date - and the other - is account # - open date of - and -. I do recall refinancing the loan a couple of times but I did n't have - loans at the same time. Security Finance - - - - - SC - - ... |
Security Finance Debt collection cont'd attempts collect debt not owed debt is not mine December 17, 2015 - I was in Jail at the time that this loan was taken out so i do n't know how I am anyway liable for this. ... |
Security Finance Debt collection disclosure verification of debt not given enough info to verify debt December 12, 2015 - This debit collector does n't have my name correct nor did they put my exact address at the time. ... |
Security Finance Consumer Loan taking out the loan or lease December 8, 2015 - My social security number was stolen from me to open an account with Security Finance. ... |
Security Finance Consumer Loan managing the loan or lease December 7, 2015 - My complaint is about Professional Financial Service. They refuse to give me that information. I 've had problems with this company before. I had to call my local whistleblower to get my car back. They illegally repossessed my car and then tried to charge me - times the amount that i owed. This was all over insurance no missed payments. I paid what was owed minus the tow fee which the President said i could pay at the end of the term. I have paid my car off and as of today i have not received my title. To make matters worse they charged me a extra - in late fees. When i call the company ... |
Security Finance Debt collection improper contact or sharing of info contacted employer after asked not to December 1, 2015 - They keep calling my Job and harassing me about making a payment. I would like for them to stop calling my job and on a emergency line at that. I will pay the money when i get it and they can call my phone would be better. ... |
Security Finance Debt collection improper contact or sharing of info talked to a third party about my debt November 23, 2015 - They have also called friends of my family multiple times leaving messages. Showed up to my grandparents house and disclosed my debt to my older brother. Showed up at my aunts house and told her that they were told she was my mother. Sent a letter to my grandmothers address - and I live -. They have trespassed multiple times on my grandparents and aunts property that have NO TRESPASSING SIGNS on both properties and they have showed up even after I contacted them telling them that I do n't live at either of the residents. They are continuously calling and leaving messages telling my famil... |
Security Finance Debt collection improper contact or sharing of info talked to a third party about my debt October 30, 2015 - On -/-/2015 Security Finance Corporation/- made contact with a --party regarding my account and left a threatening message. I have asked Security Finance Corporation staff to contact me directly regarding my account. It appears that Security Finance Corporation deliberately released information regarding my account to an unsuspecting family member to embarass me. It seems that Security Finance Corporation is engaging in oppressive and abusive collection practices. This behavior is not legal. ... |
Security Finance Debt collection communication tactics frequent or repeated calls October 27, 2015 - They repeatedly call my cell phone and my place of employment i have asked them not to call my job and they keep calling i had told them i will pay them this payday and they say they need it before that i have tryed to work out a payment plan with them and they are persistent on getting the money when they say i have been unemployed and havent had the money to pay them and i am 100 % that i will pay this debt i just started working and am only getting paid 2 times a month and they know this i am afraid if they keep harassing me at work they will cause me to lose my job ... |
Security Finance Credit reporting incorrect information on credit report account status October 20, 2015 - Security Finance - of Missouri should be taken off my report. They were closed in 2007. They - say closed but yet it shows open on - of them. I do have credit with - 's -, - and -, - 's and - door and have pad off early and always on time. When I try to get my credit report through - none of my info matches. I was notified by Illinois - that a person in - has stolen my identity. I have been to the local police and contacted social security about this with no resolve. The person goes by - ( not sure of correct spelling ) and her info is on my credit report... |
Security Finance Consumer Loan problems when you are unable to pay problems when you are unable to pay October 19, 2015 - i filed Chapter - the trustee was making payments on my behalf. I dismissed the BK- and contacted the lender after the run around going from the BK department to customer service. they finally tell me to go to the branch that made loan. they show on my credit report charged off and full amount due This is not accurate they have tried to damage me more I know they have been paid $150.00 through the trustee known they want full amount and using the credit bureau to get it from me and have not made any effort to show it is still in installment payments. they need to be informed they are p... |
Security Finance Debt collection improper contact or sharing of info contacted employer after asked not to October 2, 2015 - They keep harrasing me at work, going - to - times a day, when they see im really busy with my customers. They will disclose my personal information in front of my customers and also blow up my phone at work. I already told them that i am going through a tough situation, i will pay once i settle down. Right now i have no money and my debt is only like - dollarsThey threatened to call my supervisor from corporate and disclose my personal information with them. I have called the cops on them, so they can stop going to my job ... |
Security Finance Consumer loan problems when you are unable to pay October 2, 2015 - My husband and I both have a loan through Merit Finance on - - in - -, T-. We have come down on financial hardship and have submitted and been approved for lower payments on our loans. We continually receive phone calls even after payments have been made and if we are one day late they have no problem calling our contacts on our loan and sharing loan amounts, due dates and how much the loans are for. They come to my residence and have no problem pounding on my door harassing my dog for nearly - minutes. our loan one due on -/-/- and someone was knocking on the door by - ... |
Security Finance Consumer Loan managing the loan or lease managing the loan or lease September 25, 2015 - MAVERICK FINANCE PAID IN FULL DELETED THAN REINSERTED. IT WAS TAKEN OFF THE BUREAUS THAN PUT BACK ON. - ITS BEEN PAID ... |
Security Finance Consumer loan problems when you are unable to pay September 22, 2015 - Last month they called my work when they were previously told not to contact my work friends or family. I told them I would file last month but I decided to give them another shot. But this month ... .They called my parents when it was two weeks late! They had not exhausted all means to contact me. They could have mailed a reminder if they were unable to get me by phone. Instead they harrassed and violated my rights for personal information. ... |
Security Finance Consumer loan problems when you are unable to pay July 14, 2015 - I paid off most of the loan and my husband lost his job which put me in a bind to have to pay off all the bills so I fell behind on the loan now Continental Credit is calling my job and my Supervisor wants the calls to cease or she will get the company attorney to file a suit against them. Continental Credit in - Texas needs to stop calling my job asap. I spoke with - on -/-/15 at - ( - ) and asked her to cease the calls. She said that 's fine and they would n't call anymore if this continues I will sue them. - - ... |
Security Finance Consumer loan problems when you are unable to pay July 13, 2015 - The agent for the company, -, called my references after I was less then 1 week late on making my payment. They only made - attempt to contact me which was by calling my home phone at - when I, like most other people was at work and did not leave a message. When she called my references She gave detailed information as to why she was calling to my references so to embarrass me I assume. They were not given permission to contact or discuss my account or situation with anyone other than myself. ... |
Security Finance Debt collection improper contact or sharing of info contacted employer after asked not to June 30, 2015 - On -/-/2015 Security Finance - sent out - their representatives to my home to give me a message to call the - branch. The representative went to my apartment my daughter (a - year old) answered the door. The representative asked for me my daughter told her that I was at work. Instead of asking for the babysitter she questions my - year about where I work. My daughter told her at the office. She says ok thank you and walks away. She comes over to the office says I'm from security finance(wouldn't tell me her name). I tell her you can not harass me at my job. And that... |
Security Finance Debt collection communication tactics frequent or repeated calls June 8, 2015 - Every Day Im At Work Security Financial From - Texas Calls About - Times A Day For - Of My Co-Workers ... ... |
Security Finance Consumer loan managing the loan or lease May 25, 2015 - These people claim that I took out a loan with them sometime late last year, but I did hear anything from this company till around - of this year. From what I know, this loan company only has my home address & our phone numbers, nothing else. They have no signatures or my social security number that I know of! They have harassed me by calling my phone numerous times a day. They some how got my wife 's number and now call her several times a day too! I do believe they have been gathering info off my -. They have came by my home and have beated on my door numerous times. I have asked them ... |
Security Finance Debt collection communication tactics frequent or repeated calls May 20, 2015 - Security Finance of -, Texas has been calling me to collect a debt. They have called me numerous times at work. The calls started -/-/- in which Security Finance contacted the Administrative Offices at my Job. I was sent Emails about these calls and warned about personal calls. The phone number was always the same number which is from Security Finance. -, a man by the name of - called me, a - called me, - called me. I received numerous calls and I asked the Security Finance not to be calling my job. They were sent a written notice in the mail -/-/-. On -/-/-, -... |
Security Finance Debt collection improper contact or sharing of info talked to a third party about my debt May 18, 2015 - Security finance in -, T- keeps coming to my place of employment, demands a payment right then and there. I can not pay so they tell me to make a promise of payment, I tell them I do n't want to promise what I ca n't deliver, the lady - then gets louder and causes a scene in my office in front of co-workers and my General Manager. My GM has asked her - now to stop coming up here and causing a scene, the - time he asked I was out if the office and she told him she was here to collect a debt on an unsecured loan and gave him the notice to put on my desK on Friday - -. Today the... |
Security Finance Consumer loan problems when you are unable to pay May 12, 2015 - First off the loan agent, looks up my family members through social media and contacted them. Also she stated to me she even Googled my boyfriends name, and searched out his police record ( his name is not on the loan. ) She shows up at my home with a police officer and tells me it 's a felony repo for my listed calatorel but the officer never gets out of the vehicle. She agrees for me to come to the office by the next Monday to make a payment and do a hardship form and she leaves. About 20 minutes later she shows back up at my home ( no police this time ) asking me to write a false statement ... |
Security Finance Debt collection taking/threatening an illegal action threatened arrest/jail if do not pay April 27, 2015 - I have a Man coming to my house saying they are going to have me arrested if I do n't pay so much to them on a loan from Security Finance Company of Tennessee. I am Filing Bankruptcy with - - Attorney of Law in -. ... |
Security Finance Consumer loan managing the loan or lease April 23, 2015 - The loan company ( Security Finance Service ) had made - hard inquiries without my permission back in - and - 2014, the reasons are they were trying to locate. They were n't trying to give me another loan. I believe that this is the FCRA violations and its illegal. I had send them certified mail and talked with the loan company through phone in civil matters. Their response they will not send me a letter or no response at all to settle any dispute. ... |
Security Finance Debt collection communication tactics frequent or repeated calls April 6, 2015 - I spoke to - at Sunbelt Credit at - today told them I was sick and probably could not pay until Friday - but would call later in the day after I went to the - . - called at - and left a message and then - called again at - and ask wnen I was going to pay, even after I spoke with her this morning. I explained to her that I had spoken to her earlier, she said it didnt matter she needed a date when I was going to pay. ... |
Security Finance Consumer loan problems when you are unable to pay April 1, 2015 - I have been unable to make payments due to my decrease in income as of - 2014. However, there are actually several of these loan shark '' companies in town that I unfortunately became involved with to do business when I had been low on money in the past. It is a nightmare to even try and pay - off because they always entice you to re-borrow. And once I tell them I am unable to pay anything at the time it is due they continue to ask questions of when, or cant you borrow from someone, and then proceed to call daily. They call my cell phone, which is part of my business, they call my profe... |
Security Finance Consumer loan managing the loan or lease March 27, 2015 - I had a vehicle loan through Professional Financial Services ( PFS ). In - 2011 we had a major hail storm to hit our area, and the vehicle was totaled out by my insurance -. I have copy of the canceled check along with the release of lien on the vehicle ( Please see attachment ). PFS has a balance of app $3800.00 on my credit that I have disputed several times to no avail. I have even spoke with several people at PFS and no one can give me a straight answer as to what the charges are for. I have asked for proof several times and they said they did n't have to send me any. I have been t... |