Security Finance Consumer Loan Complaint

Security Finance Consumer loan department,

Vehicle loan Managing the loan or lease Tennessee

I had a vehicle loan through Professional Financial Services ( PFS ). In - 2011 we had a major hail storm to hit our area, and the vehicle was totaled out by my insurance -. I have copy of the canceled check along with the release of lien on the vehicle ( Please see attachment ). PFS has a balance of app $3800.00 on my credit that I have disputed several times to no avail. I have even spoke with several people at PFS and no one can give me a straight answer as to what the charges are for. I have asked for proof several times and they said they did n't have to send me any. I have been told it was where gap was n't paid, then I was told no it was where I owed late fees. I advised them that I know for a fact I did n't owe over $ 3k in late fees, then the story was changed to maybe it was when I first got the car loan and two days later a part on the transmission failed and they fixed it. I advised them that I was told it was being fixed under - '' and to please show me proof from - - Ford ( where car was purchased ) and they said they did n't have to. Then I was asked if we could come to some kind of arraignments and pay half, and I advised them that they needed to send me documentation/written proof etc that I even owed anything or take this off my credit report.