Security Finance Consumer Loan Complaint

Installment loan Managing the loan or lease

Security Finance Consumer Loan department,

Installment loan Managing the loan or lease Texas

I was told I could leave the payment after hours thru the window box. I left - and they keep calling me telling me that I did not paid, or maybe I left it in the wrong finance loan store. the lady who open in the morning - or -. I did a police report the following day from the security finance loan office and show the police that there is no way I could left it in the other store because the annex to the left its atlas finance and they do not have a window for after hours. and the right annex its a medical supply store, they do not have a window door to drop off the envelope with the money. and they keet calling me during working hours to ask for my payment, and they said that I need to go and give the payment that I have not paid. the security finance in - on - location does not have a camer inside, but the annex they have a camera and It has to be recorded when I passed. - also mention that sometimes people stuck in a stick to get the money out, but thats impossibe.

Security Finance customer in Texas
Dec 12, 2016

* Source: CFPB Complaint Database

Security Finance response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Security FinanceComplaint HistoryComplaints11/20133/20145/20148/201412/20143/20154/20155/20157/20159/201512/20157/201612/20162/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Security FinanceManaging the loan or lease5.9%76.5%5.9%11.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease1.9%76.9%9.2%8.4%0.5%1.4%1.4%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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