Security Finance Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Security Finance Consumer Loan department,

Vehicle loan Managing the loan or lease Florida

I have an auto loan with PFS financial -. My loan term is 42 months, my payments are $350.00 a month. I pay my payments monthly and noticed my balance keeps going up and now down. I did fall behind a few payments here an there. A woman from PSF financial came to my job threating me for payment and nonstop phone calls requiring payment. I check my payments to be on - on a monthly basis. I recently checked my car payments to be posted on - and noticed my monthly rate is now $480.00! I never received notice of this and am totally unaware as to why its now $480.00 and not $350.00 like it is in my contract. Attached are copies of amounts I been paying as of - 2016 until current. On -, it shows I did not miss any payments so I do not understand how my monthly payment when up, especially without my knowledge.

Security Finance customer in Florida
Jul 22, 2016

* Source: CFPB Complaint Database

Security Finance response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Security FinanceComplaint HistoryComplaints11/20133/20145/20148/201412/20143/20154/20155/20157/20159/201512/20157/201612/20162/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Security FinanceManaging the loan or lease5.9%76.5%5.9%11.8%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease1.9%76.9%9.2%8.4%0.5%1.4%1.4%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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