Resources for resolving common issues with MoneyGram products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to MoneyGram and work to get a response. After your complaint is forwarded, MoneyGram has 15 days to respond to you and the CFPB. MoneyGram is expected to close all but the most complicated complaints within 60 days.
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MoneyGram Money transfers fraud or scam January 7, 2017 - I was contacted by - and told that they had a gas scooter I had been looking for in stock. I sent the money by money gram and was given a bogus tracking number. They later contacted me again wanting additional money. Scooter not sent - - $1400.00 lost.... |
MoneyGram Money transfers other transaction issues January 4, 2017 - I wanted to purchase a phone from a lady. We agreed that it was to far to drive so she would overnite the phone me via fed ex and AFTER i reieved the phone i would THEN GIVE HER THE REF. NUMBER so she could go get the money. She was to send me the fed ex tracking info within a couple minutes of me doing the money gram as she was at fed ex waiting. I called money gram on -/-/2017 to confirm that UNTIL I GAVE HER the reference number that the money COULD NOT be picked up. They confirmed that was correct. I even ASKED them about A REFUND to ME if the transaction fell thru ( and i did not reciev... |
MoneyGram Money transfers other transaction issues November 29, 2016 - I bought a money transfer on -/-/2016. I called the customer service on -/-/2016 and went to money gram agency located in - - -, - - to request a cancellation and a refund. The lady responded that I have to call their - after several transfer to different individuals I spoke to someone who requested that I sent an email with an explanation of the transaction to - with my reference number -. I did however I did not receive any response. I continue calling the same phone number without success. The agency keep transferring my phone call and I get disconnected ever... |
MoneyGram Money transfers other transaction issues November 24, 2016 - I was on MoneyGram to send my son money for his tuition. I sent the money, talked to someone to verify that I knew who I was sending it to. It was approved and I had my son go to pick it up. When he got to the Walmart to pick it up, he was told he had to call MoneyGram and then they told him I had to call. I called and was asked all the same questions again, if I knew who it was going to and verified my information. The guy then said that since they had a lot of fraud complaints to that area and that it was not my son who I was sending money to he canceled. Also told me it was a security risk.... |
MoneyGram Money transfers fraud or scam November 23, 2016 - On - -, 2016, in - -, MoneyGram accepted funds and I was issued a Moneygram wire for $2400.00 ( I also paid wire fees of $110.00 ), to be picked up by me when I later was to travel to - in -. However, on - -, I checked the online status of my transfer and discovered that Moneygram had already paid out the money within 24 hours to an unknown third party. I demanded my money in a telephone call to Customer Support on - -, but Moneygram refused to pay me the amount or refund it to me. In violation of Regulation E, Moneygram did no investigation within the time ... |
MoneyGram Money transfers incorrect/missing disclosures or info November 19, 2016 - Perthe requirements set forth by the FTC in the Civil Action -. -, MoneyGram and it 's agents are required and obligatedtoprotect the consumerfrom fraud and scams through conspicuous and prominent consumer warnings at locations offering MoneyGram products ( I will attach an excerpt from the finding ). I recently used a MoneyGramprovider, - -, to wire moneyand they ( - - ) didnot use any fraud warnings whatsoever ; no posters, no forms nor any receipts with warnings. Per a response I received from MoneyGram, the branch I used is supposed to warn the consumer and supposedly ha... |
MoneyGram Money transfers fraud or scam November 18, 2016 - I received the check in the mail for secret shopping opportunity to evaluate the customer service at a MoneyGram location. After I completed the job a couple days later my bank said it was fraud. And they froze my account and would n't let me access my funds in order to pay my rent. I could be kick out soon.... |
MoneyGram Money transfers fraud or scam November 12, 2016 - I was a victim of internet fraud. I ordered a vehicle and the sale/payment was to be handled through -. This turned out to be a phony company posing as - with their logo and everything. They had me do a cash transfer through MoneyGram to an " - agent '' who would hold the money in escrow while the vehicle was delivered from another state. I had 5 days to review the vehicle and then if not satisfied could return it. I have subsequently contacted -, MoneyGram and the local authorities and all have told me that it was a scam and that - and MoneyGram are not responsible. I accept ... |
MoneyGram Money transfers fraud or scam November 11, 2016 - I have been scam on a - scam. I was selling my guitar for $200.00. A person contacted me said his name was - and wanted buy my guitar. He sent me a Cashiers Check for $1400.00 saying the extra money was for his movers. He requested I send the extra money $1200.00 to his movers via -. He had me send it to - Maryland -. - number he was texting me on is -.... |
MoneyGram Money transfers fraud or scam November 4, 2016 - OK hope this works this time. Been looking for a puppy - for 2 years. Fri came across - We converse and emailed for 2 days before we made our decision. Sun we agreed to pay the -. In the initial email it takes all we have to pay is the - to get the puppy with akc papers bc the company has coupons for free shipping for the puppies for Mon Wed and fri. Sun evening I moneygramed - to -. Mon morning I got email saying thankyou for choosing them and that they were doing the paper work on the puppy and they will take him to - pet movers by Wednesday. Wednesday morning come and I... |
MoneyGram Money transfers other service issues November 3, 2016 - This complaint is about discriminatory practices and denial of services by MONEYGRAM INTERNATIONAL, INC.. - - - - - - , Texas On -/-/- I initiated a money transfer on MoneyGram site. This was a $1900.00 transfer to my cousin in -. The fee, using my bank account was $5.00. The transaction authorization number is -, obtained using my online account and password, and a security code sent to my email. At -, an email was sent asking to call MoneyGram ( - ). Which I did. After verifications ( name, address, date of birth, last - of SSN ... ), the agen... |
MoneyGram Money transfers incorrect/missing disclosures or info October 29, 2016 - I wanted to send money to my mother in - through MoneyGram on Tuesday -/-/-. First, I had to verify who I was by sending a copy of a bank statement and a copy of my driver 's license after giving them multiple ways to verify my identity online. I spent two hours on the telephone with them but they were not satisfied with my answers ; therefore, I was treated like a criminal and had to send proof of who I am. Second, I was finally granted permission to send the money yesterday ( -/-/- ). I filled out the online form exactly as I was asked to do. When prompted to fill out my mother ... |
MoneyGram Money transfers other service issues October 28, 2016 - On moneygram web site estimate for international money transfer fee showed $18.00 but when the actual transaction took place it was $32.00. When asked why such a big difference in fees no answer was given except " an estimate is an estimate ''. When an actual fee turns out to be more than - % of the estimate then it is no longer an estimate but a wild guess.... |
MoneyGram Money transfers money was not available when promised October 25, 2016 - My name is - -, on - of - 2016 i transfer the amount of - Us Dollar to my father in - through Money Gram and Today is - of - 2016 and he still not yet received, he went to more than three Money Gram agency they told him there is no transfer under this name, now been tow Days trying to find out whats the problem? the costumer service person keep saying is on hold because of verification when i ask why she said is because of money laundry, i asked what i should do? they said that the receiver need to call the Money Gram office in - to verify his identity, the receiver ... |
MoneyGram Money transfers fraud or scam October 11, 2016 - On - -, 2016 I did a Money Gram transfer through Walmart on - in the amount of $550.00 with a service fee of $11.00 for the purchase of a - puppy from - online and -. Their contact Phone : - - - - and email address : --. The money gram was sent out at - - - to - - - - - - - - in - - - He picked up the money gram the same day at -. He said he was getting ready to ship the puppy but requested a fee to rent a kennel in the amount of $700.00 in which we were told it was refundable once he receives the kennel... |
MoneyGram Money transfers other transaction issues October 7, 2016 - I called MoneyGram on -/-/2016 in reference to transaction # - to ensure that their would be no problems with the money transfer due to previous denials of transfers. I was told that the transaction would n't be denied, however ; it was denied after funds were sent. MoneyGram will not provide information to why the funds transfer was denied and MoneyGram will not immediate refund the money so that I could use another service to send the money. MoneyGram holds the funds for up to one week which causes a financial hardship for the customer and the recipient which further delays the nece... |
MoneyGram Money transfers fraud or scam October 6, 2016 - Signed up for secret shopper, got a money order for - followed instructions cashed done shopping then made a money transfer for - to - - - - California -. Two days after get new assignment with monet orders totaling - at which time I got concerned.... |
MoneyGram Money transfers fraud or scam October 3, 2016 - Received a call from a - - and - - in - IL about cash flipping. They took $100.00 from me and never received anything from them. They have dropped all contact with me and all. This was a MoneyGram. Please look for these - numbers : - from - -. - from - -.... |
MoneyGram Money transfers other transaction issues September 30, 2016 - On Thursday -/-/16 I attempted to sent $200.00 to my Fiancee in - on line by MoneyGram. I received an email saying that I should call MoneyGram to complete my transfer. I call an spoke with a lady who asked me many personal questions about myself including questions about my fiancee. I was told the reason why I had to call was because it was my first time sending money on line. I told her that was wrong it is my second time because I went through the same thing the first time. After answering all of the questions asked I received an email at - - saying : Your transfer has been... |
MoneyGram Money transfers incorrect/missing disclosures or info September 26, 2016 - My dad lives in - and I live in -. A few weeks ago he sent money from Walmart through Money Gram, but before I could pick it up the next day he was hospitalized. I was told by the cashier at my local Walmart that I would not be able to pick up my money because the message she got on the system said that " the money must be picked up in the state designated by the sender. '' I said what do you mean? She said well there is no state listed here. So I called the Walmart where my dad sent it from and they informed me they could n't help me either, and they gave me the number to money gram. I ... |
MoneyGram Money transfers other service issues September 20, 2016 - I sent money to my cousin who is in prison, I do not have the reference no. of the first transaction but it was back in - back then I had confirm all the information concerning my relationship with beneficiary. On - - and - of -/-/- I sent him money ref no. - & - my cousin was waiting for the funds and he had not received it ref no. -, I contact the customer services which informed a representative informed me that the transaction was under review. She ask mw what was my relationship with beneficiary and then released the funds.after informing that beneficiary was my ... |
MoneyGram Money transfers fraud or scam September 20, 2016 - i had a very bad experience with Money Gram co. three days ago i send money from USA to - they ask me for first and last name as required i did provide all the information same as my receiver ID the min i finished they took the money from my account. i checked their web site they said money is ready for pick up my receiver went to their location the next day they told her money is not ready for pick up yet!!!! after three days when she went back they told her we cant give you the money because there is no middle name in her order ( which is OPTIONAL!!!! in their web site you can check it )... |
MoneyGram Money transfers fraud or scam September 17, 2016 - I made a purchase on - - which involved a Money-Gram ( Walmart ) money transfer. after remitting the funds, the next day, I received an email from - - requesting additional funds for " Shipping Insurance ''. There was no mention of any insurance prior to purchase. I sent emails to both parties ( seller & - ) requesting to cancel the transaction and refunding my funds. I receive no replies from either party. I have been SCAMED by someone posing as - -. How do I take legal action to retrieve my funds?... |
MoneyGram Money transfers other transaction issues September 16, 2016 - For the past years, I have been using 'MoneyGram online transfer '' to send money to relative abroad. My transactions are random and less than $1000.00. I registered my banks accounts with Money gram and the monies are withdrawn from my banks to cover the transactions. Last month, when triying to process a $94.00 transaction, I got denied that my bank information could not be validated. I called MoneyGram, and was informed that " - '', a third party which safegaurd online transaction needed to validate my information. I called -, provided them with all my accounts information. Was to... |
MoneyGram Money transfers fraud or scam September 16, 2016 - this person act like they work for federal government pirvate grant foundations and they said to send them $500.00 and they will send me - grant check I do n't have to pay it back 100 % federal government guarsntee they stole a photo picture of her and they said that she was one of they beneficiary that won $50000.00 federal government grantthey told me to be honest with them to get help.this is the number that they are text me - - - - - locate the number -, va... |
MoneyGram Money transfers fraud or scam September 12, 2016 - Hello good day -, this is - - - -, i tried calling your consumer care number regarding a transaction that i carried out me - - - - at - - - - - - - -, - - DATE..- - - .I sent $840.00 to my son - - - - for his school fees in - and the next morning he went to the agent location to collect this money and he found that the money was already picked up by somebody else over there who faked his ID and used another face to collect the money. After carrying out investigation on what happened over there the authorities e... |
MoneyGram Money transfers fraud or scam September 10, 2016 - I am a victim of a online scam. I used money gram to send the money and after finding out that it was a scam I contacted money gram to see about recovering the money, they wo n't give me info. And are n't trying to help recover the money.... |
MoneyGram Money transfers money was not available when promised September 9, 2016 - I sent money to - via MoneyGram at - online. Got the confirmation and reference numbers. At - she was denied the money at the location. The bank branch said the confirmation number was no good and that MoneyGram was not in the system. She went 3 times after I had called 3 times and still no money to be picked up. I kept talking to reps who were unfamiliar with the English language. Every rep I spoke with had no solution. Finally I resent money via another carrier and she got the money. I decided to cancel my transaction online and I also decide to call again. I told the rep that I am ... |
MoneyGram Money transfers money was not available when promised September 7, 2016 - Dear Team, Please intervene for money gram to give me my funds... |
MoneyGram Money transfers fraud or scam September 6, 2016 - My mother received the " grandparent scam '' call, supposedly from a nephew who had been put in jail for a DWI and needed money wired to get him out. The " nephew '' then gave the phone to a ( bondsman ) who provided her with instructions of how to wire the money ( Moneygram from Walmart ), and told her my nephew said to tell absolutely nobody in the family about it. - transactions, $3700.00, a valuable unfortunate lesson learned. Please note transaction # 2, - $1800.00 in addition to itemized transaction # 1 included below, also sent to same telephone - - -, -, DE... |
MoneyGram Money transfers other transaction issues September 1, 2016 - Moneygram has blacklisted me and will not let me send money across the street let alone anywhere else purely based on conjecture with no evidence of proof or eyewitness testimony! Dear - -, Thank you the letter you mailed to our corporate office dated on - - 2016, detailing your concerns associated with MoneyGram -. You have complained that MoneyGram has refused service. Please be advised that in order to protect the safety of our customers, and to meet our compliance requirements, MoneyGram actively reviews transaction amounts and frequencies and will, from time to tim... |
MoneyGram Money transfers money was not available when promised August 26, 2016 - DO NOT USE MONEYGRAM. I sent - to CA to a friend. I had the transaction go to review on a very time sensitive transfer even though I was told the transaction went through and the money was available. I had to answer 20 minutes of interrogation questions to finally get the transaction approved. This was MoneyGram. I voiced my concerns. My friend had to send the money back and again was told it went through but instead went to review. I found this out when I tried to get the money. I called 3 times, she called twice and was told that the transaction was in review and she had to return to the ... |
MoneyGram Money transfers fraud or scam August 24, 2016 - Paid this - for assistance to help with business credit and she never provided the service that was included in her invoice. She received my money and then stop responding to all calls, emails and text messages from me. I found out later that she is a fraud and uses fake ID and names so people will not find her. She also makes fake - and a list of other fraudulent things. The number she uses is - ; email addresses : - & - ; business address:- , NV - ; company name : - or - ; home address : - , NV - and Other names : - .... |
MoneyGram Money transfers fraud or scam August 22, 2016 - I received an unsolicited call from an - sounding man stating that my internet security company is now out of business and wants to refund the amount I paid. After much information was exchanged he requested that I allow him access to my computer to see what banking deposit info was needed to refund my money. After that he told me that he had input the wrong amount and he would lose his job if I did n't refund him back the extra amount he had deposited in my account. I went to the bank and had the deposit confirmed and withdrew the extra amount and sent it to him via MoneyGram which he gave... |
MoneyGram Money transfers fraud or scam August 22, 2016 - My transfer has not been available as promised according to my receipt since the - of this month. I filed a complaint with money gram today since the receiver could not again pickup the transfer and - - from money gram wrote stating it was placed on hold without my consent. Online reference number -. So I filed another complaint Online reference number -.... |
MoneyGram Money transfers money was not available when promised August 19, 2016 - I have an issue with a transfer that was completed when I left the Ace Cash Express on -/-/2016. The receiver stated that the money was not available when promised and today after checking the money gram website it no longer exist. I did not cancel the transfer nor did I receive a refund.... |
MoneyGram Money transfers fraud or scam August 15, 2016 - On Saturday morning, -/-/2016 at around - or - I received a call form a caller ( Ph # - ) asking me if I was at my home computer. Once I got to my computer the caller was in my system informing me that I was being hacked by various hackers and showing me a number of errors. He asked if I could see what he was talking about. Once I confirmed, he then offered me computer help ( - - - ) with offers as follows : 3 Years- $190.00, 5 Years- $260.00 and Lifetime- $290.00. I opted for the lifetime and paid with my Visa creditcard while online. The caller than screen printed f... |
MoneyGram Money transfers fraud or scam August 14, 2016 - My son was talking to this man, - - -, on the internet who was claiming to sell sneakers on the internet. He had a - profile and group. My son and him established a relationship. The man had people send money to my son 's - account, so then when my son had this money in his account that was n't his, the man asked him to transfer him the money via Money Gram and because the money was not my son 's we transferred the money on -/-/16. He asked for it to be sent to his alleged finance - -. Her information will also be included. This man was exposed on Friday, -/-/1... |
MoneyGram Money transfers other transaction issues August 10, 2016 - On -/-/16, I sent $760.00 via MoneyGram. The receiver rejected the funds and they were returned to MoneyGram. As of today, MoneyGram has failed to return the funds to me and everytime I contact them I receive a different story. I have asked to speak with someone in charge that can make decisions and I am told there is no one to speak with. MoneyGram has been holding onto money that is rightfully mine for over 10 days. The money needs to be returned along with the fee I was charged for sending it. This issue has taken me away from my job for 2 days trying to get it resolved.... |
MoneyGram Money transfers fraud or scam August 8, 2016 - A woman in - - advertised a house for rent in - -. I responded, wanting to rent for the month of - 2016. Her " husband '' handled the initial exchanges, including a contract, certificate of ownership, etc. I filled out an online application. It was all done online. After I sent the $1000.00 security deposit he requested, his wife texted me saying he had died -. She wanted the rest of the payment - $1500.00. At this point I realized I was in deep trouble, so I refused. I got to MoneyGram Inc only 1 hour before she picked up the $1000.00 and blocked it. I now have my m... |
MoneyGram Money transfers other transaction issues August 3, 2016 - On - I did a transfer to -, when the recipient went to get it on the - of - he said that the money gram agent said the money has been picked up so I called money gram on the - and the agent said the same thing, I explained to him that the recipient did n't get the money, that agent told me to ask the recipient to return back where he tried to collect the money and have them check the computer so he did, but the agent in - told him to tell us ( his father and I ) to go back where the money was transferred to fix the problem. On Tuesday - -, 2016 I went back to the locati... |
MoneyGram Money transfers other transaction issues August 2, 2016 - I made a money transfer to my father in - through money gram. When my father went to pick it up he was told there is no order number matching his number. The lady at store had also made a mistake my fathers name is - - - and she only put - -. I called money gram and they said it was on hold and that my father needs to call a phone number they gave me. So I called my father again and gave him the number to call. Well there was no answer. He went back to the bank and they still have no money for him. So I drove for an hour to the money gram I sent the money through and they tol... |
MoneyGram Money transfers other transaction issues August 2, 2016 - On - -, 2016, I initiated an online Moneygram transfer of $1000.00 for my son. In the past 2 months I have been sending him transfers with just his first and last name on the Moneygram and he has been able to pick up the money. I live in - - and my son attempted to pick up the money at a Moneygram location in - - on - -. He went to at least - Moneygram locations but was told he could not pick up the money because his ID did n't match. The Agent said that the Moneygram was missing his middle initial so he could not pick it up and the the policy recently changed to r... |
MoneyGram Money transfers other transaction issues August 2, 2016 - On -/-/2016 I used Moneygram to send $300.00 to receiver - -, who was to pick up the $300.00. When - tried to pick up money, Moneygram refused to give to him. I dont know why. Something about his I.D . They wanted him to come back to Moneygram. But when I told - this he refused to go back. So I called Moneygram, on -/-/2016 and said to cancel transaction and refund my $300.00. They refused. They said they need to see -. I told them he refuses to come back. I have written letters to Moneygram refund dept. called many times, only to be told they are still investiggating ... |
MoneyGram Money transfers fraud or scam July 31, 2016 - On -/-/2015 at - EDT, I made a Moneygram transfer transaction at the Walmart location at - - - -, -, reference code -, in the sum of $2000.00 with a fee of $40.00, to be delivered to a ex-officer friend in -. Unfortunately, when the - went to collect the money, he was told the money had already been received. I made a formal complaint to Moneygram on - - and i was told it would take upto 90 days for an investigation to be conducted. The complaint number is -. Since then, I have tried several times to check on the status of the investigation, and each t... |
MoneyGram Money transfers fraud or scam July 27, 2016 - Money transfer MONEY GRAM reference number -, made in -/-/16, I request cancelation of this for $650.00, is -/-/16, they do n't refund my money to my debit card, I call they say was already credited to my account, I check to the bank online shows no credit, the money gran agent said, now my problem is with the banck, IM NOT agree with that, is bad service, this is not ok, they took your money in minutes then refund take long days, please investigate this..thanks... |
MoneyGram Money transfers money was not available when promised July 21, 2016 - I sent $100.00 to a relative using MoneyGram -/-/2016. I received an email with the Reference # -. The cost of their service was $12.00 and I approved of this cost. I noticed today an additional $2.00 fee is being charged to my credit card which I was not made aware of, nor did I approve of this extra fee. The receiver was told that the money was not available because the sender needed to verify information. I never received any message regarding the transaction was not complete, instead I received an email telling me to notify the receiver with the reference number.... |
MoneyGram Money transfers other transaction issues July 12, 2016 - On - - I contacted Moneygram to see if it was OK for me to send money again, as they had cancelled a trasfer a few months ago. I was told it was now OK. I sent $1000.00 to the - on - -. When she went to receive it, she was told I had to contact the company. I contacted Moneygram and they said they declined to send, and I should return to get a refund. On - I went back to Walmart and was told it was over their limit and did n't know where I had to get the money. I called Moneygram and tkey told me I had to go to the - Currency Exchange to get the money on the other sid... |
MoneyGram Money transfers fraud or scam July 6, 2016 - On - -, - I received a call form a lady pretending to be with the office of pretrial of investigation. The lady said her name was - -, she received case from attorney - -, who was attempting to collect a debt for a loan from - -. - - said, they had me on surveillance camera, they were coming to arrest me, she used the words felony, fraud, promissory, it would cost my family more to bail me out of jail. She then told me the best way to send the money was thru money gram. I went on the morning of - -, - to the Walmart on - - - - -, - -... |
MoneyGram Money transfers money was not available when promised June 15, 2016 - Today, -/-/16, I tried to send a moneygram online, as I have done several times before. I was told that my transaction was " under review '' and I had to confirm the transaction. Then I was told that the receiver also had to call to confirm the transaction. None of this was mentioned in the transaction receipt I received by email. I had to speak to - different persons at MoneyGram and they were not sympathetic at all. The receiver has still not received the money.... |
MoneyGram Money transfers fraud or scam June 5, 2016 - i got a call from a random number talking about my brother hit someone by the way this is false whatever so yeah they are on the phone yelling at me telling me that i cant get the police involve that i need to find money and they will let my brother go so i did i found money and they sent me to star market so i can do a money gram so that when they get the money they will let my brother go so i did and come to find out it was a scan none of this was true.i filed a police report but i was told to bring it to the fbi so here i am... |
MoneyGram Money transfers other transaction issues June 4, 2016 - On - - I received an email thanking me for a recent transfer I had made through moneygram, since I had not made a transfer through their service for at least a year and a half I called them to inquire about the email. They told me they could not tell me about any recent transactions, and that they had closed my online account for security reasons I asked them why they closed the account they said they could not tell me. I checked my bank and my credit cards and there had been no withdrawls for moneygram so I assumed it was a mistake. Then, today I I received - collection letters - ... |
MoneyGram Money transfers fraud or scam June 2, 2016 - an incoming call from - keeps calling me ... .5 times today alone ... to tell me that I am the recipient of a $9700.00 grant from the US Gov't. They offer - options to receive the money. Transfer to your bank account, transfer to a prepaid debit, or pick up cash in person at any MoneyGram location. They were persistent that I choose -, or secondly a Walmart location??? They gave me a grant confirmation # of - and told me to immediately call the senior accounting manager at -. They also inform you that it takes - to 40 mins to complete this call and transaction to get the mo... |
MoneyGram Money transfers money was not available when promised May 26, 2016 - I have been trying to send a money transfer of $120.00 - to - for the 2nd time after having to cancel the 1st time due to pick up delays. Basically, although the transaction shows as " ready for pick up '' in the online app, and Moneygram has even collected the funds from my account, my sender has been unable to pick the money twice at large banking institution ( - ) affiliated with Moneygram International. The recipient is basically being told that the number most be incorrect. Then, after having to send recipient the number for pick twice to no avail, I had to called the service l... |
MoneyGram Money transfers wrong amount charged or received May 26, 2016 - On - - 2016, I made - money transfers through Money gram from - to -, the - was for USD $5.00 to receive - $17.00 ( - - ) under reference -, the second one was USD $520.00 to receive $ - -, when I delivered this money I ask to money gram agent in - that if there was a time limit to receive the money and also I if there was any a problem with the amount of USD $5.00 and the teller told me that there was no problem. On - - 2016 the receiver and I went to Money Grams agent in - and tried to receive my money and the agent named - -, we... |
MoneyGram Prepaid card advertising, marketing or disclosures May 25, 2016 - I sent - to a friend in Virginia to give to my sister because she needed the funds. Money gram took the money along with the fee from my card sent me a confirmation with a reference number to state the funds were ready in Virginia. When the receiver arrived she was told that the funds were not there and the number was invalid. I called money gram and after being hung up on several times I was told that they would refund $2700.00 ( including there fees ) in -4 business days. I explained that this was an emergency. They said no it was a scam area. I asked why did they remove the funds. I... |
MoneyGram Money transfers fraud or scam May 23, 2016 - A guy named - called to offer me a refund for a computer program I purchased, $290.00 on -/-/2015. I had to have it returned to a checking acct. with a debit card.He made the refund and then said it was to much the bal. after the refund was -. He said I would have to go to a - and return the difference.I sent him - on a -, and that was all the money I had in my acct.The deposit he made was a fake transaction.The firm he gave me was -... |
MoneyGram Money transfers other transaction issues May 19, 2016 - I live in -, Texas. Some unfortunate circumstances yielded itself to where I had to financially assist a relative in -, Texas. On - -, 2016, I went to my financial institution, withdrew $2500.00 cash. I attempted to deposit the money into the recipient 's bank account, but that financial institution was not able to facilitate that transfer/transaction. I then decided to transfer the monies via MoneyGram, so took my money to a nearby Walmart - -, - - -, -, T-. -, ( - # - ) because they are agents for Money Gram. I went to the customer service desk, fille... |
MoneyGram Money transfers fraud or scam May 19, 2016 - I sent a Money Gram for $490.00 to an individual. I received a notice from someone supposedly in the same office that the recipient received the money but had an automobile accident and because of some electronic problem I was asked to send the same amount of money in order to re- ceive a refund. I was n't going to make a second mistake by complying. I attempted to speak with personnel from Money Gram, but between the person 's accent and poor telephone connections, I am unable to understand most of what she is saying except that the person did receive the money. She attempted to tell me wha... |
MoneyGram Money transfers fraud or scam May 18, 2016 - I sent an amount of money by using MONEYGRAM.COM, online, there were several holds on which payment was available but i had to constantly give them in intervals more and more information on my personal, i.e. Drivers license, DOB, address year of birth, SS and all uncomfortable information to a representative that was outsourced in a foreign country. I 'm now watching my acct notoriously along with alerting my bank of what transpired, I 'm cancelling the money gram acct and reporting them to all agencies as well.... |