MoneyGram Money Transfers Complaint

Domestic (US) money transfer Incorrect/missing disclosures or info

MoneyGram Money transfers department,

Domestic (US) money transfer Incorrect/missing disclosures or info California

Perthe requirements set forth by the FTC in the Civil Action -. -, MoneyGram and it 's agents are required and obligatedtoprotect the consumerfrom fraud and scams through conspicuous and prominent consumer warnings at locations offering MoneyGram products ( I will attach an excerpt from the finding ). I recently used a MoneyGramprovider, - -, to wire moneyand they ( - - ) didnot use any fraud warnings whatsoever ; no posters, no forms nor any receipts with warnings. Per a response I received from MoneyGram, the branch I used is supposed to warn the consumer and supposedly has fraud warnings on their verification receipts prior to sending ( confirmed by a letter from MG that I will attach ). I did not receive any sort of verification receipt with any sort of warning or fraud related info or questions ( I will attach my receipt I do have for reference ). Per discussion with the Division Director of - - they have fraud warning posters in their branches, however I have photographs of the branch I used and there are no warnings whatsoever. As a result of my ignorance and not being informed of the dangers of


to protect the customer. One last note ... a week later on -/-/- - - from - - called me and asked if I could come in to fill out a form and answer some questions. He would not elaborate or tell me what the questions were or what the form was, just that the large amount I sent triggered a process that he forgot to follow. It is quite possible that this is the " fraud related questions '' that MoneyGram is referring to in their letter to me.

MoneyGram customer in California
Nov 19, 2016

* Source: CFPB Complaint Database

MoneyGram response to complaint:
Closed with explanation

Consumer disputes how MoneyGram handled their complaint

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