MoneyGram Money Transfers Complaint

Domestic (US) money transfer Fraud or scam

MoneyGram Money transfers department,

Domestic (US) money transfer Fraud or scam Georgia

OK hope this works this time. Been looking for a puppy - for 2 years. Fri came across - We converse and emailed for 2 days before we made our decision. Sun we agreed to pay the -. In the initial email it takes all we have to pay is the - to get the puppy with akc papers bc the company has coupons for free shipping for the puppies for Mon Wed and fri. Sun evening I moneygramed - to -. Mon morning I got email saying thankyou for choosing them and that they were doing the paper work on the puppy and they will take him to - pet movers by Wednesday. Wednesday morning come and I get a email from pet movers which is saying that I have to pay - for insurance on the dog. I told them I ca n't afford that. I emailed - and told them what - said and that I ca n't afford that and that was n't in the email or the website. Get email back from - saying they are trying to work the money situation. I replied no I just want a refund. Never heard nothing else. Thursday morning I repeatedly called and emailed -. They blocked my calls and my daughter calls. I call private and finally got an answer after about ten tries. The people saying I can get my money back on ten days. They had me on speakerphone. The playing rap music in the back loud as - laughing talking mocking me etc .... Needless to say I 'm out -

MoneyGram customer in Georgia
Nov 04, 2016

* Source: CFPB Complaint Database

MoneyGram response to complaint:
Closed with explanation

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