MoneyGram Money Transfers Complaint

MoneyGram Money transfers department,

International money transfer Wrong amount charged or received

On - - 2016, I made - money transfers through Money gram from - to -, the - was for USD $5.00 to receive - $17.00 ( - - ) under reference -, the second one was USD $520.00 to receive $ - -, when I delivered this money I ask to money gram agent in - that if there was a time limit to receive the money and also I if there was any a problem with the amount of USD $5.00 and the teller told me that there was no problem. On - - 2016 the receiver and I went to Money Grams agent in - and tried to receive my money and the agent named - -, we were told that we were not able to get the money because the transfers were blocked, and after two days of visiting - offices from - different Money Gram Agents and calling customer services phone it was impossible to have an agreement between Money Gram, the agents and me as the customer, on one side at money Grams customer service line they answer always was that there was not any problem to


- ) there was a settlement between the agent and Money Gram customer support that the only way to pay me was to divide the transfer of $ USD - in two different payments, but I would receive COP - instead COP -, because there was an extra cost for dividing the payment, finally I accepted because I was afraid to lose my money signing in the papers that I will submit a complaint ; for the USD $520.00 transfer I received the money completely. After I received the money I submit a complaint through Money Grams web site, asking why they were charging me for dividing the payment, they answered me that the difference of the values was not for an extra charge but it was because they used the exchange rate of the day that was divided the payment which is under the rate when I delivered the money. The complaint is under case number - since - -, Money Gram asked me some detailed information about which offices and agents I visited. I have asked about updates for this case number and they have answered me that the investigation is still under process, but after almost two months I am noticing no progress at all. From my point of view I have been a victim of the lack of communication between Money Gram with their agents and customers therefore I should receive the amount of money initially agreed, when I delivered the money. I did not request to divide me the money therefore I should not to assume difference of the exchange rate values, for that exchange rate deviation I received - - less than it was initially settled in our contract