MoneyGram Money Transfers Complaint

International money transfer Other transaction issues

MoneyGram Money transfers department,

International money transfer Other transaction issues California

Moneygram has blacklisted me and will not let me send money across the street let alone anywhere else purely based on conjecture with no evidence of proof or eyewitness testimony! Dear - -, Thank you the letter you mailed to our corporate office dated on - - 2016, detailing your concerns associated with MoneyGram -. You have complained that MoneyGram has refused service. Please be advised that in order to protect the safety of our customers, and to meet our compliance requirements, MoneyGram actively reviews transaction amounts and frequencies and will, from time to time, put restrictions in place to safeguard our consumers. MoneyGram retains its rights to process or decline any transaction


After reviewing your send activity, MoneyGram Compliance Department determined that your transactions raises several red flags concerning the activity. Due to this reason, your name was placed on restrictions in the MoneyGram system which disables you from using our services. This decision was made after careful consideration and can not be changed in the future. We apologize for the inconvenience. Providing first class service is one of our main priorities. Again, we are sorry you encountered any inconveniences with our service. If you have any questions, you may contact us directly by e-mailing us at --. To assist us in addressing your inquiries efficiently and promptly, please reference case number - in any future correspondence Regards, - - - - Resolution Assurance ______________________ MoneyGram - p : - f : - - - , Texas - , US

MoneyGram customer in California
Sep 01, 2016

* Source: CFPB Complaint Database

MoneyGram response to complaint:
Closed with explanation

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