MoneyGram Money Transfers Complaint

MoneyGram Money transfers department,

Domestic (US) money transfer Other transaction issues California

On - -, 2016, I initiated an online Moneygram transfer of $1000.00 for my son. In the past 2 months I have been sending him transfers with just his first and last name on the Moneygram and he has been able to pick up the money. I live in - - and my son attempted to pick up the money at a Moneygram location in - - on - -. He went to at least - Moneygram locations but was told he could not pick up the money because his ID did n't match. The Agent said that the Moneygram was missing his middle initial so he could not pick it up and the the policy recently changed to require the middle initial. BUT the online form says that the middle initial is optional and today it still says the middle initial is optional. On - - I cancelled the transaction and received a confirmation email that acknowledged the cancellation. From the date of cancellation it 's supposed to take 3 to 10 business days to receive the refunded money. I called Moneygram -/-/-, the 10th business day because I received an email on -/-/- saying that my transaction was cancelled on -/-/-. I called and spoke to a supervisor named - who looked into the transaction and confirmed that the cancellation date was not -/-/- as the Moneygram email said, but -/-/-. In the email I received yesterday, it says that I have to wait 3-10 days from -/-/- to receive the refund. This is a deceptive practice. Now it can be up to 20 business days, or a month before I get my refund. I am complaining about the deceptive practice of requiring a middle initial - the online form does n't require it - for pick up. I am complaining about their refund process. The Customer Service agents are argumentative and do not take the time to research the issue or provide me with a proper email response. I called and emailed and my issue still has not been resolved.