MoneyGram Money Transfers Complaint

MoneyGram Money transfers department,

International money transfer Other transaction issues California

On -/-/2016 I used Moneygram to send $300.00 to receiver - -, who was to pick up the $300.00. When - tried to pick up money, Moneygram refused to give to him. I dont know why. Something about his I.D . They wanted him to come back to Moneygram. But when I told - this he refused to go back. So I called Moneygram, on -/-/2016 and said to cancel transaction and refund my $300.00. They refused. They said they need to see -. I told them he refuses to come back. I have written letters to Moneygram refund dept. called many times, only to be told they are still investiggating it. It has been 5 months. They transfer me from dept. to dept. and I get same thing, they are still investiating it. I just want $300.00. refunded. They can investigate until Kingdom come, but my $300.00. is not helping anyone investigate -.