MoneyGram Money Transfers Complaint

Domestic (US) money transfer Money was not available when promised

MoneyGram Money transfers department,

Domestic (US) money transfer Money was not available when promised New York

Today, -/-/16, I tried to send a moneygram online, as I have done several times before. I was told that my transaction was " under review '' and I had to confirm the transaction. Then I was told that the receiver also had to call to confirm the transaction. None of this was mentioned in the transaction receipt I received by email. I had to speak to - different persons at MoneyGram and they were not sympathetic at all. The receiver has still not received the money.

MoneyGram customer in New York
Jun 15, 2016

* Source: CFPB Complaint Database

MoneyGram response to complaint:
Closed with explanation

Created with Highcharts 4.2.3MoneyGramComplaint HistoryComplaints6/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201605101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3MoneyGramMoney was not available when promised81.1%16.8%2.1%Closed with explanationClosed with monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageMoney was not available when promised1.2%75.8%14.4%6.1%1.4%1.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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