MoneyGram Money Transfers Complaint

International money transfer Other transaction issues

MoneyGram Money transfers department,

International money transfer Other transaction issues Illinois

On - - I contacted Moneygram to see if it was OK for me to send money again, as they had cancelled a trasfer a few months ago. I was told it was now OK. I sent $1000.00 to the - on - -. When she went to receive it, she was told I had to contact the company. I contacted Moneygram and they said they declined to send, and I should return to get a refund. On - I went back to Walmart and was told it was over their limit and did n't know where I had to get the money. I called Moneygram and tkey told me I had to go to the - Currency Exchange to get the money on the other side of town.


On - - from the currency exchange I contacted moneygram and was told I need another reference number, which their agent - provided, and told me to go back to walmart to get the monmey. On - - I returned to Walmart and gave them the new number. They said the computer would not allow them to refund my money. Walmart called moneygram with me present and I spoke to -. He said that I had to go back to the - Currency exchange to get the money with the new number. I asked if he knew - who told me to go to Walmart, and he said No. I asked him how do I get reimbursed for my time and mileage. He is in - or someplace and had no idea what I was talking about, and responded I needed to show my driver 's license. Finaally, I returned to the - currency exchange on the other side of town and was refunded my money. This all took many hours and wear and gasoline and wear and tear on my car, all because they are incompetent.

MoneyGram customer in Illinois
Jul 12, 2016

* Source: CFPB Complaint Database

MoneyGram response to complaint:
Closed with explanation

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