MoneyGram Money Transfers Complaint

MoneyGram Money transfers department,

International money transfer Other transaction issues North Carolina

On - I did a transfer to -, when the recipient went to get it on the - of - he said that the money gram agent said the money has been picked up so I called money gram on the - and the agent said the same thing, I explained to him that the recipient did n't get the money, that agent told me to ask the recipient to return back where he tried to collect the money and have them check the computer so he did, but the agent in - told him to tell us ( his father and I ) to go back where the money was transferred to fix the problem. On Tuesday - -, 2016 I went back to the location and that agent said it was picked up when I explained the situation she called money gram and put me on the phone with them. I explained the situation to the - ( the agent on the phone ) and she was asking me some irrelevant questions like do I know this person, when was the last time I saw that person face to face, what is my relationship with that person, why


up the money and what kind of ID was used by the recipient for the agent to release the funds. - said that she could n't see that information, all she was able to see was that it was picked up and I find that to be not true. Because what is the purpose of asking for picture ID if it will not be used and entered in the system as evidence that the recipient is the - collecting the funds. She told me that money gram will open an evestigation and I will be notified in 90 days about the result. I told her that I could n't wait for that long to get an answer. Now let me say that this is the first time I am in this situation with both the recipient and money gram and I am aware that the recipient may be lying to us although he never done it before and I strongly believe that money gram is responsible to provide me proofs that the recipient picked up the money instead of interrogating me and I told - that, if the money was picked up what was used then I know the recipient is lying to us or if it was not picked up how do I get my money back.