MoneyGram Money Transfers Complaint

Domestic (US) money transfer Money was not available when promised

MoneyGram Money transfers department,

Domestic (US) money transfer Money was not available when promised California

I sent $100.00 to a relative using MoneyGram -/-/2016. I received an email with the Reference # -. The cost of their service was $12.00 and I approved of this cost. I noticed today an additional $2.00 fee is being charged to my credit card which I was not made aware of, nor did I approve of this extra fee. The receiver was told that the money was not available because the sender needed to verify information. I never received any message regarding the transaction was not complete, instead I received an email telling me to notify the receiver with the reference number.

MoneyGram customer in California
Jul 21, 2016

* Source: CFPB Complaint Database

MoneyGram response to complaint:
Closed with explanation

Created with Highcharts 4.2.3MoneyGramComplaint HistoryComplaints6/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201605101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3MoneyGramMoney was not available when promised81.1%16.8%2.1%Closed with explanationClosed with monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageMoney was not available when promised1.2%75.8%14.4%6.1%1.4%1.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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