MoneyGram Money Transfers Complaint

International money transfer Other transaction issues

MoneyGram Money transfers department,

International money transfer Other transaction issues Maryland

For the past years, I have been using 'MoneyGram online transfer '' to send money to relative abroad. My transactions are random and less than $1000.00. I registered my banks accounts with Money gram and the monies are withdrawn from my banks to cover the transactions. Last month, when triying to process a $94.00 transaction, I got denied that my bank information could not be validated. I called MoneyGram, and was informed that " - '', a third party which safegaurd online transaction needed to validate my information. I called -, provided them with all my accounts information. Was told that it will take a week to update system. Three weeks later, I encountered the same issues. A call to - left me suspect that they have no clues of what is to be approved by their system. They were unable to trace my past moneygram transactions. I have the impression that they wanted to decide when I would send/spend my hard earned money through their service. What is all this about? Who really monitor -??

MoneyGram customer in Maryland
Sep 16, 2016

* Source: CFPB Complaint Database

MoneyGram response to complaint:
Closed with explanation

Created with Highcharts 4.2.3MoneyGramComplaint HistoryComplaints4/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/20161/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3MoneyGramOther transaction issues76.5%19.7%3.8%Closed with explanationClosed with monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther transaction issues0.5%77.1%15.8%4.9%1.3%0.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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