MoneyGram Complaint

MoneyGram Money transfers department,

International money transfer Fraud or scam Mississippi

On Saturday morning, -/-/2016 at around - or - I received a call form a caller ( Ph # - ) asking me if I was at my home computer. Once I got to my computer the caller was in my system informing me that I was being hacked by various hackers and showing me a number of errors. He asked if I could see what he was talking about. Once I confirmed, he then offered me computer help ( - - - ) with offers as follows : 3 Years- $190.00, 5 Years- $260.00 and Lifetime- $290.00. I opted for the lifetime and paid with my Visa creditcard while online. The caller than screen printed for me a copy of the computer help page with the following POC. - -, - - - FL PH # - - or - and a security code--. And, invoice for the $290.00 charge. - - - - - - & Support email : -- dated -/-/2016. He instructed me to reboot and start using the computer after 2 hours which would be after he had finished upgrading the system with the new security software.

But, for him to do that he would need to do a bank to bank transfer of the funds and for me to go to my computer. When I did the caller was in my system, and also in my - - accounts showing me where he had credited to my account the $290.00 but had also credited an additional $3000.00 by mistake and printed me a screen copy of the statement showing a total balance of $6300.00. He said for him to fix this problem and come out of my computer system I would need to return to him his $3000.00 via MoneyGram ( Ref # -, dated : -/-/2016 ) through - to a - - in -. If not he would - out my account all together. I went to the - in - and completed a transaction in the amount of $2400.00 plus an $18.00 charge for a debit total of $2400.00 from my checking account. When my wife and I returned home later I used her iPad to log into the account and upon doing so I realized the called had transferred the $290.00 plus an addition $500.00 for our savings account into our checking account to cover the MoneyGram as listed above. At no time did I have access to my home computer while the caller was in the system and on the phone. I was only able to view the screen shots that the caller provided. - END OF STATEMENT - -