Resources for resolving common issues with The Western Union Company products and services
You can reduce the number of unwanted calls from The Western Union Company you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
The Western Union Company Money transfers fraud or scam February 5, 2017 - hello i am in the process of registering a complaint again, about a matter that has been either overlooked or has not been addressed to the right people. to get the correct personal advice or action taken about this complaint.i know now that it is not fair to me and is a violation of my legal rights, or a trick just too get money out of a - person that had too stop working because of a accidental household injury.. it is interfering with my lifestyle and i want the complaint registered until i get some information or feedback about it.,,, thank you -, -,... |
The Western Union Company Money transfers fraud or scam January 31, 2017 - This is the 3rd instance where I 'm sending an international money transfer with Western Union and there is a screen asking for bank username and password. I have notified Western Union and they reported that there is no such request from their website and have not been willing to follow up with this and resolve it. My bank account was just compromised and this is the only website that had access due to this screen built in. I took a screenshot this time to prove it. The company should be fined or shut down for encouraging data theft and not investigating it properly.... |
The Western Union Company Money transfers other transaction issues January 31, 2017 - I tried to send money using western union and everything was ok until I got a text message saying the transfer would be delayed till I call a number, which I did and the gave me a - digit number to return to the place where I sent the transfer from and get a refund. I returned to the place and they told me in order to get a refund the number needed to be - digits and to go to a western union store and try and get a refund, unable to find one in my town so I would have to go out of town to try and find one, this is time consuming. they mentioned something about sending a check in the mail... |
The Western Union Company Money transfers fraud or scam January 31, 2017 - WESTERNUNION ALLOWED THEM TO COMMIT FRAUD AGAINST ME BY NOT MAKING AWARE OF THE SCAM THEY ALL KNEW IT AS THEY LAUGHED. THIS IS VIOLATING THE DODD-FRANK ACT.... |
The Western Union Company Money transfers fraud or scam January 30, 2017 - I used to send money to - ( my relatives, friends ) through Western Union since I came to this country -/-/-. For the last two years more recently, I learnt how to create an account via web and was doing on line international money transfer from US dollars to - -. This creates an e-mail trail giving a tracking MCTN number with a name whom the money being transferred. This process seemed to be rigorous as it goes from my bank to Western Union and this process takes at least 7 days. During my weekly check into balance of my bank account on line, I noticed on a single day there were... |
The Western Union Company Money transfers money was not available when promised January 29, 2017 - Western Union-- location placed a hold on a $300.00 money transfer. Transfer carried a tracking number of -... |
The Western Union Company Money transfers incorrect/missing disclosures or info January 25, 2017 - Sir/Maam : The Issue was im mistaken to sent money to my nephew using - names which is " - - - - ". dated -/-/2017. i found out that he is only using one name which is only - - - . Tracking number - in western union.... |
The Western Union Company Money transfers other service issues January 21, 2017 - Money was sent VIA Western Union to the -. My recepient of the funds was denied payment of the funds upon presenting the correct tracking number.... |
The Western Union Company Money transfers money was not available when promised January 17, 2017 - A Western Union money transfer was blocked to recepient. Dollar amount of - has not been credited to senders account.... |
The Western Union Company Money transfers other transaction issues January 17, 2017 - -/-/-@-. My old Western Union account was compromised. I had n't used this account since -/-/-. Someone stole my information and made several money transfers to -, - -. I spoke to - at Western Union and told her I never made these transactions and she told me not to worry about it, it 's just a spoof. I demanded to be transferred to a supervisor. - ( employee number - ) told me my account had indeed been hacked and my information and my son 's information was used. My name, address, social security number, telephone number, my credit card number, my son 's name -... |
The Western Union Company Money transfers other transaction issues January 11, 2017 - Despite being a fully verified customer by Western Union, - and having made - transfers to the same person through WU, I made and paid a transfer of funds to my girlfriend in the - on -/-/- WU accepted the transfer and sent me a confirmation of this. Several hours later my girlfriend emotionally distraught manages to send a pro bono email from an internet cafe informing me that she was refused the money by the WU money collection point by telling her the transfer had been rejected and returned to the sender on the grounds of her name. The clerk insinuated and made references th... |
The Western Union Company Money transfers fraud or scam January 9, 2017 - I sent $800.00 by Western Union to my friend who was robbed while vacationing in -. She presented here passport as Identification and the agent had her fill out and sign ( before receiving the cash ) all the paperwork. The agent then called the store manager over to give here the cash because the amount was too high for here to disperse. The manager again inspected here passport and then refused to give her the money because her middle name was on her passport, but not on the money transfer. They then told her that the transfer would be cancelled and I would have to resend it. When I went... |
The Western Union Company Money transfers fraud or scam January 7, 2017 - I received a friend request on - from a lady who 's profile name is -. she advertised how she can help people make additional income with a number provided - which I decided to call to get more info. she texted me and said that someone would be calling me. Which they did, and the conversation was explaining there business helping others flip the money to help there assist their financial needs. I ask how do you get started? They replied that I had to give my full name to get registered in there system then drive to a local western union at send money to an specific name and address th... |
The Western Union Company Money transfers fraud or scam January 5, 2017 - Someone hacked my Western Union money transfer account on - - 2017. Attempted to do - transactions. 1 ) The amount $540.00 and I received notification in email that amount is picked up. 2 ) After 10 minutes of - transaction there was - transaction for amount $640.00 was made, however this was rejected by system. In both cases country of receiver is - and appears to be done by same person.... |
The Western Union Company Money transfers money was not available when promised December 2, 2016 - I used western union to send an international money transfer. My receiver went to collect funds and was told that this transaction did exist in their system. I contacted western union and the representative asked me to call back at a later time since their system was down. By the way its almost always down. I used a different money transfer company to resend money and my receiver was able to collect the same day. I contacted western union to request a refund and way denied.... |
The Western Union Company Money transfers other transaction issues November 29, 2016 - We annually transfer a donation thru WesternUnion to the - university in the - -. The transfer is made to a personnel acquaintance. This year when he went to pick up the money, the local agent took the transfer codes and indicated it would take some time and he should wait a few minutes. When he returned to the agent they indicated the money was not available. As the sender we received notification that the money had been transferred. We put in a complaint thru Western Union on the transaction failure. During the course of - follow up telephone calls one of the Western Union agent... |
The Western Union Company Money transfers fraud or scam November 28, 2016 - I purchased - from - and followed the email instructions - sent me after they received my order, as to their method of payment. I 've copied and pasted their instructions below. After I wired the money, via Western Union, I sent them an email with the requested - # that Western Union gave me. On - -, - - picked up the money wire and I have n't heard from them since. No confirmation of the wire pick-up, no nothing. I 've emailed them 5 times, to no avail ... .no further contact from them. Below that email, I 've copied and pasted the confirmation email from Western Union... |
The Western Union Company Money transfers money was not available when promised November 25, 2016 - I have my international westernunion account with whom I do my business all over the world. The account was valid because I created it in - with all the vouchers and I used it. But for 6 months the account has been on hold since I arrived in - where I had vehicles and other goods in the port. They asked me for - and I sent them but they answered me a first time to be patient and I have it. Still having no news of them I left for - or I have big stock of -. Arrived in the - - they ask me for documents with a certificate of residence and I have also provided them. They... |
The Western Union Company Money transfers fraud or scam November 19, 2016 - I am a US citizen and I am currently in -, - -. On - -, 2016, I had my sister to send me $3500.00 via - -, which she was denied. She was told due to the high scams in - she was not allowed to send me the funds. On - -, 2016, my sister went to Western Union ( WU ) to send me $1500.00. The money was sent, however, the money was intercepted by someone. She was told someone picked up the money in -, - at -. This is impossible because banks do not open in - until - and these types of transaction are only conducted at banks. Not like in the US custom... |
The Western Union Company Money transfers fraud or scam November 16, 2016 - sent money to a security company money, through western union they say it was received or was picked up but not to the person sent to did n't receive it the only solution they could come up with was western union got hacked and stole it... |
The Western Union Company Money transfers other transaction issues November 8, 2016 - On -/-/2016, I initiated a money transfer to - to a family member in the amount of $1000.00 + $5.00 money transfer fee. The money was withdrawn from my bank account -/-/2016 and I was told the money would be available for withdraw -/-/2016. I checked the account status on -/-/2016 to ensure the transaction completed as promised by Western Union, the online status stated in process or pending. I called Western Union and I was transferred to the fraud protection unit. I was told my transaction was denied for my protection and that the funds would be refunded. Apparently, the trans... |
The Western Union Company Money transfers money was not available when promised November 4, 2016 - This morning, I sent money to my wife via Western Union. I was provided an - # ( - ). I was informed the recipient was unable to receive the funds because the - was incorrect. Western Union collected the money from my checking account, but has not credited my Western Union account. I was advised by my credit union that they could not cancel my debit card transaction because I " entered into a contract '' by using my debit card. I was provided a " system trace audit number '' and " sequence number '' by my credit union. I emailed screen shots of this transaction on my checking account ... |
The Western Union Company Money transfers other transaction issues November 2, 2016 - On - - I made a international money transfer to - through Western Union APP Mobile, I tried to send $300.00 + $5.00 Fee. For any reason Western Union Cancelled the transaction. But on - - Western Union took the funds from my bank account, but the money transfer was still cancelled. I called them several times and they told me I have to wait 7 days to see reflected the funds on my account.After 7 business days the money never was refunded, when I called them again they said that Western Union never took the money from the account. I started a claim with my bank ( - - -... |
The Western Union Company Money transfers other transaction issues October 31, 2016 - On - -, 2016 I sent money via Western Union online to a family member. On - -, 2016, I cancelled the transaction. Initially, the customer service representative indicated that it would take three ( 3 ) to four ( 4 ) business day for the refund to be applied to my debit card. I made a subsequent phone call to Western Union on - - or - to inquire about the nonexistent refund. The customer service representative then informed me that the refund would actually take up to seven ( 7 ) business days to process. Today, - -, 2016 is that seventh ( 7th ) business day and still... |
The Western Union Company Money transfers money was not available when promised October 31, 2016 - I transferred $1000.00 ( - - US Dollars ) to - after paying $16.00 ( - a fee of $16.00 ( - dollars ) through the Western Union payable to my younger brother on - -, 2016. As of today, -/-/16 the money was never paid out to my brother. The Money transfer control number is - Western Union refused to refund my money to me as well. Please help out. Thanks.... |
The Western Union Company Money transfers other transaction issues October 28, 2016 - This complaint is about Western Union. I tried to wire $200.00 to an acquaintance on Monday, -/-/2016. I received a text from the saying the transaction was under review and should be resolved in 2 hours. After 2 hours I called them and they told me that the transaction was denied, and that someone would be calling me back to let me know how I might get a refund. Well no one has been calling me back. I 've left them Emails, and called back, and they say the same thing, someone will call me back with information about a refund, and basicly the business week has passed by without any calls r... |
The Western Union Company Money transfers other transaction issues October 27, 2016 - I had sent $1000.00 to repay my education loan in - through Western Union. I made this transfer on - of -, 2016 ; However, they have not delivered my money yet as of - -, 2016. I have made tons of phone calls to customer care and I have never gotten any satisfactory answer 's other than wasting hours together during my day job. So, I made an attempt to track the transaction through my bank, On - - Western Union has sent the money through their partner Yes Bank to my bank. However, due to some technology transformations my bank did not process the transaction on the same ... |
The Western Union Company Money transfers other transaction issues October 13, 2016 - Western Union has put my money transfer on hold and asked me to provide more information which I did. I was told I will get answer after 2-3 days. Now ten days passed no answer. Talked to their service staff all I got is that it is in their compliance dept. to subject to approval. Same answer each time I called. I said I want my money back they said they ca n't do anything untill they hear back from the dept. Now I am totally exhausted. What a disappointing service they provide.... |
The Western Union Company Money transfers other service issues October 12, 2016 - In - 2016 sent $2000.00 to a receiver in - using Western Union online service. On the due date the money was not available for receiver to pick up. - WU for 3 consecutive days, and each time was assured money will be available for pick up either on due date or by the end of the day. The last associate helping me suggested to cancel the existing transaction, and to use a WU agent location to send money via their " money in minutes '' service. Which I did. The refund for the original transaction was supposed to take place within 7 to 10 business days. After two weeks had gone by, I di... |
The Western Union Company Money transfers other transaction issues October 12, 2016 - My transaction was decline not only by western union. also I tried -, -, - and all decline my transaction.... |
The Western Union Company Money transfers money was not available when promised October 11, 2016 - I SENT MONEY TO - FOR WESTERN UNION IN - CALIFORNIA -. LOCATOR # -. -/-/2016 AT - US/TIME. THE RECEIVER NEVER TAKE THE MONEY. I CALL TO WESTERN UNION TO THIS NUMBER : -. THEY TOLD ME. I CAN CANCEL THE TRANSFER MONEY. TODAY IS -/-/2016. THEY NEVER TRY TO CALL ME. THEY DONT REFUND MY MONEY ( - USD. I SENT - USD + - FEE ). I CALL TO THEM MANY TIMES BUT THEY TOLD ME A NEED TO WAIT. I HAVE THE RIGT TO REFUND MY MONEY IF WESTERN UNION DOES NOT FORWARD THE MONEY RECEIVED FROM WITHIN 10 DAYS. SECTION 2102 OF THE CALIFORNIA FINANCIAL CODE. PLEASE PAY ATTENTION TO THIS LE... |
The Western Union Company Money transfers other transaction issues October 11, 2016 - On -/-/2016 I sent a Western Union Quick Collect billpayment to - - - for $4900.00. It was never received and posted to my - - - HELOC account.... |
The Western Union Company Money transfers fraud or scam October 7, 2016 - On -/-/2016 I sent a Western Union money transfer in the amount of $930.00 to - - with - to purchase credit repair. Western Union had - - flagged as fraudulent in their system and they proceeded to ask me several questions about -. I told them what she did for a living and what I was paying for. Western Union approved the transaction and did n't alert me to the fact that - and this company was a scam. I never received credit repair services from this company and - ceased communication with me. I was scammed out of almost $1000.00 and Western Union is refusing to r... |
The Western Union Company Money transfers money was not available when promised October 1, 2016 - I Western Union $40.00 to a family member in - - almost a month ago, the agency refused to give my brother the money because they made a mistake in the spelling of his name, I contacted Western Union and requested a refund so I could re-send the funds, they said there was no need for all that, that they would fix it and release the funds to my brother I accept it that thinking this people were righteous, my brother went again to try to collect, they refused him again, I called Western Union again and now they 're claiming is government policy and are requesting my brother email/mail a ... |
The Western Union Company Money transfers other transaction issues September 28, 2016 - -/-/16 Western Union - - Contacted WU for refund MANY times as this transfer was rejected by the Bank - -. Many times WU said this $ would b back in my account within 48 hours, but it has never been refunded. On the -, they asked for my bank deposit records from - - to present to be sent to -- so that they could confirm that I have not received the refund. Was told we would b contacted within 48 hours. No contact, no refund. Today, I just resent my bank deposit info and letter to -- and they sent back that this is registered as case # -... |
The Western Union Company Money transfers other transaction issues September 26, 2016 - Someone attempted to use my western union account to transfer $400.00 to someone named - - in -. Western Union charges $25.00 for the transactions. The transaction was attempted via my online account but western union sent me an email to inform me that the transaction is under review. When I logged into my account I saw that the perpetrator use a credit card and I was able to see only the last - digits of the card. The last - digits does not match any of my current credit card. And the address on the card is a - address. I live in -. I assume that the perpetrator stole... |
The Western Union Company Money transfers other transaction issues September 26, 2016 - I attempted through Western Unions online website to send $150.00 on -/-/2016 to a person in the -. Western Union told me that they would not process the transaction for " security concerns '' but would not tell me what those concerns were. However, they still took the money out of my account ( I used a debit card ), and have yet, 10 days later to return it there. As you can imagine, this is quite a swindle they have going on. With hundreds of thousands of transactions if you play this game with a percentage, and then get to hold onto the money for weeks, you can gain substantial use o... |
The Western Union Company Money transfers money was not available when promised September 23, 2016 - On - in -, Florida, I gave Western Union $330.00 to transfer to my wife in - -, -. I provided detailed information and identification documents on myself ( transmitter ) and my wife ( receiver ) .Today is -/-/- and Western Union has not delivered the funds or reimbursed me in spite of numerous phone calls and requests on my part. I have sent money to my wife and daughter through Western Union many times before with no problems.Their contract states that I have a right to a refund within 10 days, but they refuse to return the money. Western Union has caused my wife and dau... |
The Western Union Company Money transfers other transaction issues September 22, 2016 - My name is - - : I am writing because I have not been able to use Western Union nor - to do money transaction here in the State of Pennsylvania as I have been doing money transactions with these - companies for several years up until - - of this year. I had received refunded my money back and will need to do a transaction again in - and I want to know for sure before that time I will be able to use either - before that time. The resolution is that I can go to any Western Union store or a - - store to do money transactions without being interrogated by the clerks ... |
The Western Union Company Money transfers fraud or scam September 16, 2016 - I used " western union '' service today to send money. After i completed money transfer page and provided my bank routing and account numbers to transfer money from i clicked " transfer ''. Then there appeared next window asking me to provide my login and password for my online banking " FOR VERIFICATION ''. I clicked " cancel ''. Then it was " if you cancel, this transaction will not be completed ''. I clicked to " cancel ''. Then next window appeared saying " your transaction is successful and complete ''. So, this is clearly fraud! They are asking people for online banking login and pass... |
The Western Union Company Money transfers fraud or scam September 15, 2016 - I had posted an ad looking for - tickets to a concert. I was contacted by someone named - - who had provided me pictures of the tickets and had agreed to send them via fed ex. They required me to send the money via western union in -. I had sent the money and then they stopped responding to my texts. The money was picked up before I could cancel the transaction and the receiver no longer answers my calls or texts.... |
The Western Union Company Money transfers money was not available when promised September 10, 2016 - On - -, 2016 at - I sent over money to - . I called Western Union and they put me on hold for a half an hour. I spoke with a representative explaining my problem and he told me that I had to speak with someone else. I was then put on hold for another 20 minutes. Finally I was able to get through to someone and the then stated that I needed to be interviewed. I said that was fine, and answered all questions that were asked. They stated everything was all set, but in reality the money is still on hold with Western Union! I called yesterday, - -, 2016 and again had to wait 20 m... |
The Western Union Company Money transfers wrong amount charged or received September 8, 2016 - On - -, 2016 I went to the Western Union @ - - - -, -, GA - ph # - @ -. The agents name was - - who transferred money he had not reviewed the tape yet, therefore, I called Western Union customer service at - from transaction # - for $800.00 from - - - in NJ. While I was there a female customer was too close for comfort ; so. I turned around to see what she was doing. - - was counting the money so when I turned back around he gave me the money without doing a recount for its trustworthiness. I left the store and went to - - a few ... |
The Western Union Company Money transfers fraud or scam August 25, 2016 - On - -, 2016, I sent via Western Union an amount of $600.00 - to my stepson, - - - in - -, -, at approximately -. The corresponding Western Union receipt number is - -. I have the original transmission receipt, along with copies, in my possession. At approximately - - I received at text alert that the funds had been picked up by -. At - via telephone conversation with -, I learned that the - do - was unable to complete the Western Union interface, and was instructed to return the next day. He was also informed that the bank did show th... |
The Western Union Company Money transfers other transaction issues August 24, 2016 - I have used Western Union multiple times in the past to send money to my fiancee in - for purposes of my wedding. The last time I did this, they put the transfer on hold and asked for a lot of personal information - including my passport, ID, father 's middle name, purpose of the transfer, recipient 's information. This was honestly all more than I wanted to give for a simple money transfer. However, as I wanted it to go through, I sent this information to them. That transfer went through eventually. About a month later, I tried a money transfer again - this time they informed me that the t... |
The Western Union Company Money transfers other transaction issues August 23, 2016 - -/-/16 I received a western union transfer from - - NV and tried to transfer the cash to the - prepaid card I had for this type of transaction. I received a notification that the money had been credited to the card but - seconds later western union voided it off the card. I have spent the last 3 weeks trying to get someone from either company to help me. Both companies blame the other. - says they received the money but western union voided it and western union says they sent the money to the card. But I have still no access to it. I have all copies of transaction and even... |
The Western Union Company Money transfers other transaction issues August 19, 2016 - ON -/-/2016 AT AROUND -, I CREATED A TRANSACTION TO SEND MONEY TO SOMEONE USING MY CREDIT/DEBIT CARD. AFTER I CONTACTED WESTERN UNION AROUND - TO FIND OUT THE STATUS, I WAS TOLD THAT THE FUNDS WAS PUT ON HOLD BECAUSE THERE WAS A PERSON WITH A SIMILIAR NAME THAT WAS ON SOME SORT OF SANCTION LIST. THEREFORE THEY REQUESTED THAT I FORWARD A COPY OF MY PHOTO IDENTIFICATION TO WHICH I EMAILED IMMEDIATELY. HOWEVER, MY PHOTO ID E-PIRED AND I HAVE NOT YET RECEIVED MY NEW UPDATED ID FROM THE NY DMV. I E-PLAINED THIS TO WESTERN UNION AND AFTER NUMEROUS CONVERSATIONS WITH MULTIPLE REPRESENTATIVES,... |
The Western Union Company Money transfers fraud or scam August 18, 2016 - My wife, - - on - - 2016 at - - sent a Western Union transfer - - from your Western Union agent near us at - - - - - - - - -. -, -, - -, -. I have the customer receipt and the Western Union USA response by - - - - 2016 where you state that this money was paid to the named recipient - - on - - 2016 in -. The only problem is that our friend did not receive this money but was told that the money had already been received in - and then she went to WU in -. She was again told that this money was dis... |
The Western Union Company Money transfers incorrect/missing disclosures or info August 17, 2016 - Western union failed to say that if i use a credit card to process my transaction it will cost me money from my Credit card as a cash advance... |
The Western Union Company Money transfers fraud or scam August 16, 2016 - Trying to purchase a radio from a person on - and my contact is know not answering her text messages after receiving monies.... |
The Western Union Company Money transfers incorrect/missing disclosures or info August 16, 2016 - On - -, I received a request for funds from a relative in - who needed it for an emergency on the following day. I had not sent money to this relative in many years, so I had to fill out a form with Western Union to be able to send the money. When my relative tried to cash the money transfer, he was denied the funds, but not given a reason why. When I got involved, a representative told me that either he submitted an official ID through e-mail to western union ( -- ), fax it, OR we had to send a letter of explanation to Western Union with a picture of my signature. There wer... |
The Western Union Company Money transfers money was not available when promised August 15, 2016 - I used western union services and they took the money out of the account and sent me a completed transaction letter. When my dad went to pick up the money they denied the transaction. When following up with WU, they said oh yeah, the transaction did n't go through. This was a transaction completed -/-/2016, this is now -/-/2016 and I still do not have my money back! This is not the first time I got this problem, initially I thought mistakes happen in the system, now I believe they are making money on denying transactions and keeping money for weeks making interest on the customers! There ... |
The Western Union Company Money transfers other transaction issues August 15, 2016 - I sent a previous complaint on Western Union. I now tried to submit yet another transaction and have been denied again. I now have to call again and go through the same frustrating process that should have been resolved with my previous transaction. this is so frustrating to be overseas and subjected to this kind of services from Western Union. Please publish this and my previous complaint. may it will prevent other military members/veterans from going through this misery.... |
The Western Union Company Money transfers other transaction issues August 15, 2016 - I 'm currently serving overseas and I have used Western Union since 2007. I 'm now being subjected to constant stoppage of my transfers by western union and told it 's because I 'm a long time customer. I 'm made to wait on the phone for up to thirty minutes or I 'm disconnected and have to go through the same frustrating procedures over and over again. Why does WU treat their loyal customers that way? especially it 's military customers who are overseas and have to rely on WU to get money promptly to their families? It is very frustrating to have this stoppage every time I try to send money t... |
The Western Union Company Money transfers money was not available when promised August 10, 2016 - my money transfer in western union can not be process..kind help so that they can continue the transfer processing..the mtcn was - and sent to - - -... |
The Western Union Company Money transfers other transaction issues August 9, 2016 - On - -, 2016 I sent money to my fiancee in -. On that day I paid using my - - - debit card. The western Union tracking number is -. The entire of $320.00 was immediately debited from my account. About two weeks thereafter, Western Union debited the same exact amount from my - account on - -, 2016. I discovered the unlawful debit from my account on - -, 2016. I immediately called Western Union and was advised that the money would be returned to me immediately. Since that time I have placed at lease three calls to Western Union and have not received my money... |
The Western Union Company Money transfers other transaction issues August 6, 2016 - In - 2016 I sent money by Western Union to a - - - in -. I do this often as I manage a small - retreat center in Washington state. I made a mistake when I first sent the money by sending it to -, forgetting that he was now in -. I resent the money to -. No problems. However, I called Western Union to see if I would be eligible for a refund of the money I sent to -. It was never picked up due to the - being in -. I was told 'Absolutely! You will get a refund. Just do this ... .. ' Well, that was -/-/-. I have been dealing with WU all these months being t... |
The Western Union Company Money transfers other transaction issues August 2, 2016 - I have recently made a transaction on - -. The receiver in - informed me she has not received the money yet. I contacted western union and they told me that the transaction was declined and the refund will be made within 7 business days. After 7 business days i called for the follow-up, they told me there was an issue to the refund, and asked me to wait 7 more business days. After a third 7 business days, i called them again and the agent asked me to wait another 7 business days. They told me the same thing for the fouth call. Today, i call them for the fifth time, and they still ask ... |
The Western Union Company Money transfers other service issues August 1, 2016 - I made a transaction using western unioun, about 7hrs later, I seen where the declined the transaction and they never gave me reason why.The took $ - plus $11.00 for the fee off my card.they said it would be put back on in 7 days.-/-/- is when i sent they western union or tried to .It is now - - and i still havent got my money, and i have called, i have sent bank statements showing where they took my money.I am getting know where with them, The way i see it they took money off my card in 3 seconds, it shouldnt take 30 days, I really need that money at the time.They just wont wo... |
The Western Union Company Money transfers other transaction issues July 31, 2016 - Within the last two years I have used Western Union to wired thousands to my sons living out of state and instantly paid the corresponding fees. On - -, 2016 I wired money plus processing fees through the WU online system. This money was not need by the receiver so I requested a refund on - - but each day WU 's customer service representatives and supervisors refuse to provide that refund. They 've even gone as claiming that - Bank refused to process their refund. This statement is absolutely dishonest as verified by my bank, which confirmed no attempt to refund this money was e... |