The Western Union Company Money Transfers Complaint

The Western Union Company Money transfers department,

International money transfer Other transaction issues Massachusetts

I had sent $1000.00 to repay my education loan in - through Western Union. I made this transfer on - of -, 2016 ; However, they have not delivered my money yet as of - -, 2016. I have made tons of phone calls to customer care and I have never gotten any satisfactory answer 's other than wasting hours together during my day job. So, I made an attempt to track the transaction through my bank, On - - Western Union has sent the money through their partner Yes Bank to my bank. However, due to some technology transformations my bank did not process the transaction on the same day. So- Bank reverted the transaction on - of - and deposited to Western Union account which is register with - Bank. When I being a customer can track this transaction so easily, Why is Western Union is taking so much time to do this? I feel something is not right in this case. I should have never trusted Western Union! I have complete email details from the - Bank who has deposited my money to Western Union Account.