The Western Union Company Money Transfers Complaint

International money transfer Money was not available when promised

The Western Union Company Money transfers department,

International money transfer Money was not available when promised

I have my international westernunion account with whom I do my business all over the world. The account was valid because I created it in - with all the vouchers and I used it. But for 6 months the account has been on hold since I arrived in - where I had vehicles and other goods in the port. They asked me for - and I sent them but they answered me a first time to be patient and I have it.


Arrived in the - - they ask me for documents with a certificate of residence and I have also provided them. They send me an e-mail that I had to go and make on-site transfers to their branch in the country. But in the clauses it was not agreed and in addition why did they ask me for proofs in these - countries knowing that in the end they will tell me to go to their local agency of these countries? At the moment I am out of liquidity and they tell me again to call them or I used to call them and we had a long discussion and they reassured me that the account will be active in the shortest possible time. But up to this day still nothing and my goods are still stored in the countries ports where I incur taxes.

The Western Union Company customer in
Nov 25, 2016

* Source: CFPB Complaint Database

The Western Union Company response to complaint:
Closed with explanation

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