The Western Union Company Money Transfers Complaint

The Western Union Company Money transfers department,

International money transfer Other transaction issues Washington

In - 2016 I sent money by Western Union to a - - - in -. I do this often as I manage a small - retreat center in Washington state. I made a mistake when I first sent the money by sending it to -, forgetting that he was now in -. I resent the money to -. No problems. However, I called Western Union to see if I would be eligible for a refund of the money I sent to -. It was never picked up due to the - being in -. I was told 'Absolutely! You will get a refund. Just do this ... .. ' Well, that was -/-/-. I have been dealing with WU all these months being told each time I called 'just do this .... ' The last 'just do this ' was to send notarized statements of where I lived, my ID and I even included bank info. I was given the usual story ... .you 'll get a check in 1-2 weeks. I never received anything and they can not prove that they sent anything. The last 2 times I called I spoke to supervisors who essentially gave me the


of my conversations from -/-/- through -/-/-. Obviously they have no intention of refunding the money. Of course I would like to get my refund but more than that, I would like to see this behavior stopped. What happens to people who are not English speakers or who have trouble with complex directions or both? They are easy prey. Thank you for any help you can give.