The Western Union Company Money Transfers Complaint

The Western Union Company Money transfers department,

International money transfer Fraud or scam Colorado

On - -, 2016, I sent via Western Union an amount of $600.00 - to my stepson, - - - in - -, -, at approximately -. The corresponding Western Union receipt number is - -. I have the original transmission receipt, along with copies, in my possession. At approximately - - I received at text alert that the funds had been picked up by -. At - via telephone conversation with -, I learned that the - do - was unable to complete the Western Union interface, and was instructed to return the next day. He was also informed that the bank did show the funds arrived in the bank, but again were not available. At no time did - sign or acknowledge in any way an receipt of funds. There is no existing receipt of funds that would justify the transmission of the " funds picked up '' message. I immediately called Western Union, and was informed that they would " look into it '' The following day, - -, - returned to - do -, and was again informed that the bank could not complete the Western Union -, but that the funds still showed to be


resolution within 20 days. On the third day, - again returned to the - do - but was informed that the funds no longer appeared to be on hand at the bank, implying that either the Bank had returned the money, or that Western Union had successfully retrieved the funds. During the subsequent I spent numerous phone calls in an attempt to get information and refund my money. All calls were met with delaying tactics and the same " 20 day '' claim due to investigation. On - -, 2016, at - -, I called Western Union, and referring to the 20 day suspense, I inquired as to why I had heard nothing. I was in contact with agent - ( ID - ), who wholeheartedly promised me that if I would call back in 48 hours, the matter would be resolved and I would receive a refund. On - -, 2016, at - - I called again and spoke with - ( ID # - ), concerning the commitment made by -. He informed me that it was still an ongoing investigation. Only after I told him that I would be pursuing other legal means to collect the funds, he wholeheartedly promised me that if I would call back in - hours, the matter would be resolved and I would receive a voucher number to collect the funds in question. I called back yet again on - - 2016 ( - hours later ) at approximately - -, and spoke with a supervisor who would divulge neither her name nor ID number. She informed me that neither employee had the right to make such claims, and the investigation would now take up to or past 90 days. Meanwhile, I have received, and have the original letter, from the - - - ( - - -, stating clearly that the transmitted funds were returned within the first days after the the transaction, to Western Union. It is obvious that Western Union is guilty of, at a minimum, Fraud under any definition available pursuant to fraudulent crimes. Moreover, they are more likely guilty of felony theft, in that they have denied myself and my family access to the correctly submitted funds I attempted to transfer. This has caused undue hardship not only on my family, who were expecting pay family accounts with the funds, but also on myself and my wife, who have traveled to - in attempts to rectify the situation.