The Western Union Company Money Transfers Complaint

The Western Union Company Money transfers department,

Domestic (US) money transfer Money was not available when promised California

I Western Union $40.00 to a family member in - - almost a month ago, the agency refused to give my brother the money because they made a mistake in the spelling of his name, I contacted Western Union and requested a refund so I could re-send the funds, they said there was no need for all that, that they would fix it and release the funds to my brother I accept it that thinking this people were righteous, my brother went again to try to collect, they refused him again, I called Western Union again and now they 're claiming is government policy and are requesting my brother email/mail a copy of his ID to their headquarters in order for them to release his money to him, my brother has shown his ID to the agency, why should he have to send copies of his id to some office somewhere for - knows in whos hands it will land just so he can get money I personally sent to him? I requested a refund and western Union through a supervisor named - who refused to give me his last name he claimed because of security issues, refused to give my money back, - ( operator number - ) feels unsecure at telling me his last name, but - speaking for Western Union wants a copy of my family member 's ID? whos keeping my brother safe from them?