The Western Union Company Money Transfers Complaint

The Western Union Company Money transfers department,

International money transfer Fraud or scam

My wife, - - on - - 2016 at - - sent a Western Union transfer - - from your Western Union agent near us at - - - - - - - - -. -, -, - -, -. I have the customer receipt and the Western Union USA response by - - - - 2016 where you state that this money was paid to the named recipient - - on - - 2016 in -. The only problem is that our friend did not receive this money but was told that the money had already been received in - and then she went to WU in -. She was again told that this money was distributed and that she needed to contact WU USA which we have done via - - - agency taking 3 weeks for a response.


was given to someone else and not our friend and recipient - - We asked them the following questions : 1. Where was the money given? What WU branch/bank etc? 2. What ID was used to show that this person was indeed - -? ( Even if the person who picked up this bank transfer had all of the info, they would have needed to have an appropriate ID identifying as the above person. 3. What is WU going to do? ( There is a young man who is unable to pay school fees and thus not able to go to high school until this is sorted out. He has - terms left to graduate. 4. Are there security cameras in your WU agencies in - like the - in -. It seems like it would be very easy to track down date and time to see who was the fraudulent recipient of these funds? " We were told by WU that the case was close because the money had been received. If we wanted to reopen the case, this could only be done by the Police - or the Police -. We have visited the police in - 3 times and our friend has visited 3 times to the police to -. We have been asked numerous times by WU to do their job for them and we have gotten very little assistance from them like we would quit asking where is our money that was supposed to go to our friend 's son education?