The Western Union Company Money Transfers Complaint

International money transfer Other transaction issues

The Western Union Company Money transfers department,

International money transfer Other transaction issues New York

Someone attempted to use my western union account to transfer $400.00 to someone named - - in -. Western Union charges $25.00 for the transactions. The transaction was attempted via my online account but western union sent me an email to inform me that the transaction is under review. When I logged into my account I saw that the perpetrator use a credit card and I was able to see only the last - digits of the card. The last - digits does not match any of my current credit card. And the address on the card is a - address. I live in -. I assume that the perpetrator stole my identity and open a credit card under my name. I requested that the transaction be blocked by western union. Western declined to provide me with full credit card number. I have the last - digits of card number and the address that was used. I am afraid that someone stole my identity and open a credit card account under my name in order to sent fraudulent wire transfers internationally.

The Western Union Company customer in New York
Sep 26, 2016

* Source: CFPB Complaint Database

The Western Union Company response to complaint:
Closed with explanation

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